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PearsonPE

Advanced Specialist, Customer Success

Pearson plc is a leading global education company that provides a wide range of learning materials and educational services to help learners and educators succeed.

Pearson

Employee count: 1001-5000

United Kingdom only

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In this role, you will act as a trusted quality partner to schools and colleges delivering Pearson vocational qualifications, ensuring they are confident, compliant and set up for learner success. This role aligns to industry-level titles such as Quality Nominee, Vocational Quality Assurance Manager, Quality Assurance Manager (Education), Education Quality Consultant and Vocational Programme Quality Lead.

Requirements

  • Strong experience in vocational education, quality assurance or centre delivery
  • Understanding of the realities of schools and FE environments
  • Experience in vocational quality models and regulatory practice

Benefits

  • Develop deep expertise in vocational quality models and regulatory practice
  • Influence improvements across onboarding, communication and customer support
  • Work in a collaborative, home-based team with meaningful national impact
  • Build senior stakeholder relationships across Pearson and centre leadership teams
  • Contribute directly to learner outcomes at scale

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Pearson

Learn more about Pearson and their company culture.

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Pearson plc is the world's leading learning company, dedicated to helping people realize their potential through learning. Established in 1844, Pearson has evolved into a multinational corporation that delivers educational content and assessment services across the globe. With a commitment to innovation, Pearson integrates modern technology into its educational products, making learning accessible and engaging for all ages.

Headquartered in London, England, Pearson operates in over 70 countries and employs approximately 24,000 people. The company is organized into various divisions that focus on different educational segments including higher education, K-12 education, and workforce training. These divisions work synergistically to provide tailored solutions that cater to the unique needs of learners, educators, and institutions worldwide. Pearson is recognized for its extensive portfolio, which includes textbooks, digital learning resources, assessments, and online courses that facilitate student success and improve educational outcomes.

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Pearson

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