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PayrocPA

Specialist I, Technical Support, Third Party

Payroc is a high-growth, global payment processing company that provides proprietary merchant acquiring and payment facilitation technologies to businesses and software partners.

Payroc

Employee count: 1001-5000

United Kingdom only

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Deliver exceptional service to Payroc's merchants, partners, and resellers by providing technical support for terminals and gateways relating to credit card and ACH processing. This role requires a strong understanding of terminal devices and the ability to work in a collaborative and highly motivated environment.

Requirements

  • Previous experience demonstrating a strong interest or passion for technical support
  • Ability to work independently and collaboratively within a team environment
  • Strong written and verbal communication skills
  • Effective administrative, planning, and organisational skills with strong attention to detail
  • Ability to operate in a fast-paced environment while maintaining high-quality customer service standards
  • Strong computer literacy, including proficiency in Microsoft Word, Excel, and Outlook

Benefits

  • Comprehensive benefits package designed to support employee wellbeing
  • Healthcare, financial benefits, and wellness support

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Payroc

Learn more about Payroc and their company culture.

View company profile

At the heart of Payroc is a philosophy that transcends simple transaction processing: a belief that business is personal. Founded in 2003, the company has grown from a local Chicago-area startup into a global payments powerhouse, yet it remains steadfastly committed to a 'people-first' culture. This ethos, deeply embedded in their DNA, drives every interaction, whether with a merchant, a sales partner, or a team member. Payroc refers to its employees as 'Roc-stars,' a testament to the value they place on individual contribution and the collective energy of their workforce. The company fosters an environment where listening comes first, encouraging open collaboration and the sharing of diverse perspectives to solve complex challenges in the payments landscape.

Payroc's culture is built on a foundation of 'Positive Mental Attitude' and 'Grit,' empowering employees to embrace change and overcome adversity with resilience. They champion a spirit of ownership where team members are encouraged to 'Be a Boss'—stepping up to seize opportunities and take accountability for their impact. This dynamic environment is supported by a commitment to integrity, ensuring that they always 'Do What's Right' even when no one is looking. By combining this strong ethical framework with a passion for innovation and service, Payroc creates a workplace where enthusiasm is contagious, and relationships are prioritized above all else. Their mission is not just to provide payment technology, but to build a world-class partner community through empowerment, clarity, and unwavering support.

Employee benefits

Learn about the employee benefits and perks provided at Payroc.

View benefits

Disability Insurance

Long-term disability insurance coverage.

Life Insurance

Company-provided life insurance for employee security.

Dental Insurance

Dental coverage included as part of the health benefits package.

Health Insurance

Comprehensive medical and health insurance coverage for employees.

View Payroc's employee benefits
Claim this profilePayroc logoPA

Payroc

Company size

1001-5000 employees

Founded in

2003

Chief executive officer

James Oberman

Employees live in

View company profile

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