United Kingdom onlyHiya is hiring a Customer Support Specialist to own the end-to-end support experience for Strategic Operators and Enterprise Customers. The role involves owning customer satisfaction outcomes, building and maintaining support playbooks, and identifying patterns in customer needs to translate them into process improvements.
Requirements
- 1–3 years of experience in customer support, preferably in a fast-paced SaaS environment
- Hands-on experience with support platforms such as Zendesk or Salesforce Service Cloud
- Technical aptitude sufficient to troubleshoot product issues, understand API basics, and communicate effectively with engineering teams
- Strong written communication skills with attention to clarity and detail
Benefits
- 25 holiday plus bank holidays
- Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)
- Paid parental leave
- Private medical insurance through Vitality (including dental & vision)
- Employer-paid life insurance 2x base salary
- Donation Matching for a charity of your choice (up to $1,000/year)
- WFH equipment stipend
- $1,000/year in Professional Development funds
- Lunch provided on in-office days
United States only
AU, CA + 5 more