Principal Technical Product Manager – Core Platform

Overview

PandaDoc is hiring a Principal Product Manager to lead one of the most foundational areas of our platform — the systems that power user identity, authentication, invitations, and access across our product.

Identity and access at PandaDoc isn’t just about security — it’s a strategic foundation for AI, collaboration, monetization, and personalized experiences across the platform.

You’ll lead the evolution of this platform, shaping a modern identity architecture that empowers secure collaboration, intelligent automation, and scalable product development. Your work will unlock future business models, enable access-aware workflows, and support trusted user experiences across diverse customer segments — from fast-moving SMBs to security-conscious enterprises.

This is a platform leadership role with broad, company-wide impact. You'll define scalable abstractions, streamline adoption, and ensure our identity and access foundations are built for long-term velocity, flexibility, and trust.

In this role, you will:

• Define and drive the IAM platform strategy — including user identity, session handling, roles and permissions, and organization modeling.
• Own the lifecycle of core IAM capabilities, including:
• Authentication, session lifecycle, and scoped access
• Role-based and object-level access control (RBAC/ABAC)
• Invite and user provisioning flows (manual and SCIM)
• Scoped tokens, impersonation, and audit infrastructure
• Shape shared capabilities that reduce redundant logic, simplify team implementation paths, and serve as building blocks for secure, intelligent workflows.
• Collaborate with engineers to make architectural tradeoffs, design for extensibility, and ensure security and performance standards.
• Partner cross-functionally with teams in Billing, AI, Workflow, and Growth to support access-aware product features and platform adoption.
• Contribute to monetization strategy by enabling packaging models tied to seats, roles, and feature entitlements.
• Align with Security and Compliance on scoped access, audit trails, and enterprise readiness requirements.
• Accelerate adoption through documentation, internal enablement, and usage governance.
• Design for clarity, composability, and scale — reducing friction across teams and creating a durable foundation for access-aware product development.

About You:

• 7+ years of product management experience in B2B SaaS, ideally with focus on platform, IAM, or security-related systems.
• Proven track record of owning technical domains and delivering scalable capabilities used across multiple teams.
• Hands-on experience with IAM or access systems in multi-tenant SaaS, enterprise platforms, or regulated environments.
• Strategic mindset — understands how identity intersects with monetization, collaboration, and product flexibility.
• Systems thinker who brings clarity to complexity, models scalable abstractions, and balances long-term quality with speed.
• Technically fluent — confident in discussing architecture, token strategies, roles/permissions, and system boundaries with engineering partners.
• Excellent communicator — able to align diverse stakeholders and influence decision-making without formal authority.
• Thoughtful about privacy, trust, and sustainable system design in identity-driven user experiences.
• Familiarity with industry standards like SCIM (provisioning), OAuth2/SAML (authentication), and RBAC/ABAC (permissions).
• Experience with enterprise-readiness features (e.g., SSO, delegated access, audit trails) or identity-based monetization is highly valued.

Why Join PandaDoc?

• Lead a mission-critical platform area that touches security, collaboration, billing, and AI.
• Help build a trusted, composable identity platform that enables faster product development and richer user experiences.
• Collaborate with talented, low-ego teammates across Product, Engineering, and Design.
• Influence technical strategy and system architecture with broad visibility and support.
• Join a remote-first, autonomy-driven culture that values impact over process.
• Build for scale — helping power a product used by tens of thousands of businesses globally.