Implementation Specialist (German Speaking)

Here's your chance to be one of the early employees in a start-up that aspires to dominate the way how global businesses make agreements. Pactum is an AI system that is automatically performing repetitive commercial negotiations on a massive scale. It helps to find optimal contract terms between our clients and their vendors and therefore creates value out of thin air. If you want to be a part of this revolutionary opportunity and work with the largest enterprises in the world, then look no further!

We are looking for someone who will:

• Work closely with Data Science, Engineering, and Operations to build the best possible negotiation product in the world.
• Together with Project Manager and Solution Architects, you will form the Project Team, which in conjunction is responsible for the launch of high-quality client projects.
• Join our Implementation team in client meetings and assist in taking the standard product projects from ideation to launch while learning what really matters to the client.
• Be specifically responsible for the implementation of the elements that ensure efficient operational support during live stages.
• Make decisions on how to most efficiently deliver high-quality support during pilots.
• Help prepare for and participate in client meetings
• Ensure smooth handover to Operations for full roll-outs.
• Ensure to be constantly updated on best practices and procedures from Operations to be able to implement these for the standard projects .
• As a critical member of the project team, you will gradually gain more responsibilities in relation to the management of the projects and client communication and relations.
• Participate in analyzing the pilot results and suggest future improvements.
• Support the overall objectives of the Enterprise Team by ensuring Pactum’s success with the clients by:
• “Ensuring fast, efficient and high-quality implementations”
• Deliver maximum value from our negotiations
• Ensure high client satisfaction during implementations and live
• Support client growth in existing and new projects
• Ensure we achieve our KPIs, OKRs, and Strategic Initiatives on Company and Enterprise Team levels.

You are likely to succeed if you…

• Strongly Fluent in German, Fluent in English
• Have 1+ years of professional experience, preferably in a tech startup or other fast-paced, customer-centric environment
• Willing to work in the evenings to support our US projects
• Love to solve problems creatively and are not satisfied by mediocrity
• Feel invigorated and motivated by client-facing challenges
• Are ready to dive headfirst into learning our product so you can confidently share and explain it to clients
• Have a passion for client interaction, and strive to be an excellent communicator
• Feel excited to join a fast-paced startup with endless opportunities for growth and learning
• Enjoy working collaboratively with fellow passionate team members

Why should you join Pactum?

• We're backed by over $34M in funding co-led by 3VC, Atomico, Nordic Ninja, and Project A. We're poised for rapid growth and expansion.
• We're on the lookout for outstanding talents. If you're passionate about making an impact in the B2B tech industry and helping evolve a blossoming enterprise into a global leader, Pactum is where you belong.
• Beyond offering a competitive salary, our investor backing underscores our stability and fast-paced growth.
• We believe in a balanced work-life dynamic. To support that, we offer unlimited PTO and flexible working hours.
• At Pactum, we champion a culture that's collaborative, innovative, and inclusive. Every voice is heard, every idea valued, and every team member plays an integral role in our journey.
• To discover our esteemed clients, read about our founders and product, and explore Pactum’s presence in the media: check us out at https://pactum.com/

So, what do you say? Ready for the adventure?

We know that imposter syndrome and the confidence gap can hinder spectacular candidates in the job search process. Please consider applying, even if your background and experience don’t meet every bullet point in this job post — we’d love to hear from you.

Please note that all job postings in the United States are fully remote with the option to work anywhere in the continental U.S. unless specified otherwise. For EU positions, please speak with the recruiting team about on-site/remote flexible working options, and opportunity for relocation to Estonia (please find more information here: https://www.workinestonia.com/coming-to-estonia/).