Salesforce Regional Lead

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

SUMMARY:
Provides oversight and support in ensuring mission critical applications/platforms are optimized and operate effectively. Application/platforms receive proper monitoring, analysis, and support around issues and concerns. Team serves as application owners in performance and health management. Work closely with application and infrastructure teams building and customizing applications based on business requirements.

YOUR IMPACT:
• Serves as an escalation point for advanced operational support and troubleshooting for the application and infrastructure environment through system upgrades and performance management
• Advanced understanding of network, operating systems, servers, security, and application management lifecycle
• Advanced system configuration, troubleshooting, and upgrades to optimize performance
• Facilitates proactive system maintenance including security reviews, release updates, health checks, and other enhancement activities
• Ability to enhance and build out normalized data structures in DB's to support application needs
• Leading project workstreams across end-to-end application/platform enhancements and modernization
• Advanced knowledge of the ITIL process, ticket resolution, and event management.
• Manage the orchestration of job processing to enhance system performance
• Learning and adopting new technologies and best practices across cloud, continuous integration, automation, and process improvement
• Cross team collaboration with business and information technology stakeholders, driving solutions design and development.
• Analyzing trends, emerging technologies, and version updates to optimize vendor relationships, technical solutions, and improve customer experience.
• Actively forecast trends up to 1 year on emerging technologies, version changes, and vendor landscape
• Consult with business and leadership stakeholders on the use of technology shaping business problems, approach, and outcomes.
• Performs coaching and mentoring for staff members on best practices, user groups, security procedures, etc.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:
• Five (5) or more years of experience in the field or in a related area.
• Application/platform knowledge, server, OS commands, scripting, SQL, database, monitoring, performance analysis, data feeds, deployments, automation, security, vendor management
• Written and verbal communication, customer service, adaptability, resiliency, influence, critical thinking skills

STANDOUT QUALIFICATIONS:
• Bachelors degree in Information Technology or related field

• Salesforce Certified Business Analyst

• Salesforce Certified Administrator

• Salesforce Marketing Cloud Certification(s)