Order Management & Billing

OpenAI is looking for an Order Management & Billing professional to support and scale their processes and systems. The role involves operating the end-to-end order-to-invoice lifecycle, ensuring accuracy, compliance, and operational excellence. The ideal candidate has 7+ years of experience in Order-to-Cash, Order Management, and Billing Operations, with a strong understanding of SaaS billing models, CPQ, ERP, and billing platforms.

Requirements

• 7+ years of experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment
• In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures
• Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome)
• Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues
• High detail orientation and a data-driven mindset, skilled in analyzing complex billing scenarios and driving continuous process enhancements
• A strong understanding of month-end close, reconciliations, and SOX compliance frameworks
• Demonstrated success driving automation initiatives and system implementations across the OTC cycle
• Strong problem-solving abilities with a proactive approach
• Experience thriving in dynamic environments and demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting

Benefits

• Relocation Assistance
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship