AI Success Engineer - NYC

The AI Success Engineer role is the primary post-sales point of contact for OpenAI's most important customers, responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI's ambitiously growing platform.

Requirements

• 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work
• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns
• Practical experience with authentication and enterprise security concepts (SSO, domain verification, encryption, and enterprise compliance frameworks (GDPR, HIPAA, etc.)
• Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms
• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
• Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders
• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
• Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
• Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams
• Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement
• Visa Sponsorship
• Generous Parental Leave