OnticON

Implementation Manager

Ontic is a protective intelligence software company that helps corporate and government security professionals manage physical threats, mitigate risks, and strengthen businesses by unifying critical data, business processes, and collaborators.

Ontic

Employee count: 201-500

Salary: 110k-120k USD

United States only
Who We Are
Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.
As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are

We are seeking an experienced and motivated Implementation Manager to join our team. You’ll be working directly with our biggest and most complex clients alongside a Success Manager. You will work closely with our clients to understand their needs and tailor the implementation to their specific requirements. You’ll continually refine Ontic best practices based on your internal and external experience. Ideally, you are a detail-oriented individual who enjoys solving complex problems using software.

Key Responsibilities

  • Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and directly configuring the software to ensure successful product adoption
  • Conduct regular project status meetings with clients and internal stakeholders
  • Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded
  • Provide ongoing client support and training to ensure continued product adoption and satisfaction
  • Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the client experience
  • Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices
  • Ensure client data and information is accurate, up-to-date, and secure
  • Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

Preferred Qualifications

  • Bachelor's degree in a related field such as Business, Computer Science, or Communications
  • At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role
  • Strong project management and communication skills
  • Excellent analytical and problem-solving skills
  • Ability to work independently and manage multiple projects simultaneously
  • Experience with software implementation methodologies and tools
  • Strong understanding of cloud-based software and infrastructure
  • Ability to quickly learn new technologies and software platforms
  • Familiarity with tools like Google Sheets, Excel, SFDC, Pendo, JIRA, GUIDEcx
  • Occasional client travel will be required
  • Preference will be given to candidates in Mountain and Pacific time zones
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400
Ontic Benefits Perks
Competitive Salary
Medical, Vision Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary Milestone Celebrations
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 110k-120k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Ontic

Learn more about Ontic and their company culture.

View company profile

Ontic's customers, ranging from corporate security teams to government professionals, face the ever-evolving challenge of managing physical threats and mitigating risks in an increasingly complex world. They grapple with disparate data sources, siloed information, and the need for faster, more informed decision-making to protect people, assets, and maintain business continuity. Recognizing these critical needs, Ontic developed a protective intelligence platform designed to provide actionable insights for early threat detection. Our customers often struggle to connect the dots between various pre-incident indicators, mental health concerns, and behaviors of concern. That's why our platform aggregates these diverse data streams and provides a unified workflow, enabling security and resource teams to proactively discover, investigate, and manage potential threats to executives, workplaces, and schools.

The Ontic platform is built by professionals with deep expertise in both security and software, ensuring it addresses the real-world challenges our customers encounter daily. We empower our clients by transforming how they approach physical threat management. By connecting and unifying critical data, business processes, and collaborators in one centralized location, we consolidate security intelligence and operations into what we term 'Connected Intelligence'. This allows corporate security teams across key functions—including intelligence, investigations, Global Security Operations Centers (GSOC), executive protection, and security operations—to work more efficiently and effectively. Our commitment is to help security professionals work smarter and faster, moving beyond reactive responses to a more proactive and preventative security posture. We understand that in today's environment, the ability to anticipate and mitigate threats before they escalate is paramount. Ontic is dedicated to providing the tools and insights necessary for our customers to achieve this, ultimately making their organizations stronger and keeping their people safe.

Claim this profileOntic logoON

Ontic

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

11 remote jobs at Ontic

Explore the variety of open remote roles at Ontic, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Ontic

Remote companies like Ontic

Find your next opportunity by exploring profiles of companies that are similar to Ontic. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan