Implementation Manager

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

Position Summary

As an Implementation Manager, you’ll be responsible for delivering successful client projects by blending project management expertise, technical execution, and client partnership. You’ll work directly with clients to uncover requirements, configure workflows, and implement integrations such as APIs and flat-file based finance exchanges. Beyond execution, you’ll help clients prepare their teams for new processes, manage testing cycles, and ensure readiness for go-live. The role is ideal for someone who enjoys both the client-facing aspects of consulting and the technical problem-solving involved in implementation. Key Responsibilities

• Lead end-to-end software implementation projects, from requirements gathering through go-live.
• Configure system workflows, reporting, and integrations (APIs, flat-file finance exchanges, data migrations).
• Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
• Support client testing activities and ensure system readiness for launch.
• Provide regular status updates, documentation, and risk assessments.
• Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
• Accurately track project time and activities to support utilization goals and reporting.

Job Title Implementation Manager Date 10.3.2025

Department Implementation Services Revised Date

Reports To Manager, Implementation Services HR Operations Use Only

Min years of Experience 3 Career Level P2

Hiring Location USA-Remote Comp Grade 7

Created by J Holt Radford EN.SOAD

• Support change management activities by helping clients prepare their teams for new workflows and technology.
• Monitor utilization and budget adherence across assigned projects.
• Contribute to continuous improvement of implementation processes, tools, and templates.

Required Skills & Experience

• Bachelor’s degree or equivalent experience.
• 3+ years in software implementation, consulting, or legal operations.
• Strong client communication and stakeholder management skills.
• Ability to manage multiple projects with competing priorities.
• Problem-solving mindset with strong attention to detail.
• Comfortable working across time zones and with global clients.
• Experience configuring APIs and flat-file based finance integrations.
• Data migration experience, including transformation, validation, and reconciliation.
• Ability to troubleshoot integration and workflow issues.
• Familiarity with Salesforce, Jira, Confluence, Excel, and project management tools.
• Familiarity with enterprise legal management (ELM), spend management, or CLM systems.