Process Manager (3 week contract)

The Job

What You'll Do

• End-to-End Process Mapping (Weeks 1-2): Rapidly interview stakeholders and review documentation from the acquired portfolio to fully map their service delivery workflows, which include both field and back-office activities. This mapping must explicitly cover:
• Field Execution: On-site O&M, inventory consumption, and work completion by both W2 and 1099 personnel.
• Back Office Oversight: Processes for dispatching, quality assurance (QA), invoicing, and compliance tracking for both employee and contractor networks.
• W2 vs. 1099 Gap Analysis: Document key differences, inefficiencies, and risks between the acquired portfolio's processes and our company's established standards for managing both internal employees and external contractors.
• Remediation and Recommendation: Develop and present a prioritized list of clear, concise, and resource-efficient process remediation recommendations necessary for rapid and compliant Field Service integration.
• Documentation & Deliverables: Produce high-quality, standardized documentation, including detailed Process Flow Diagrams, comprehensive Work Instructions, and a final Executive Summary report outlining integration findings.

Who You Are

• Autonomous and Focused: Can onboard quickly, work collaboratively with internal teams, and drive the project to completion with minimal daily oversight.
• Expert Translator: Excels at taking complex, often undocumented, dual-model (W2/1099) procedures and translating them into clear, concise, and structured documentation for a technical audience.
• Collaborative Analyst: A strong communicator who can professionally engage and gather information from both newly acquired and existing team members without disrupting daily operations.
• Deadline Driven: Absolutely committed to delivering all required documentation and reports within the agreed-upon 3-4 week timeframe.

Experience You'll Need

• 3+ years of professional experience in Process Improvement, Industrial Engineering, or Business Process Analysis.
• Extensive, proven experience in process mapping and developing high-quality Work Instructions and Standard Operating Procedures (SOPs).
• Demonstrated ability to perform comprehensive gap analysis and translate findings into clear, data-backed business recommendations.
• Advanced proficiency in the Microsoft Office Suite or Google Workspace for final documentation and report creation.

Experience That's a Plus

• Direct experience with Solar Field Service and O&M workflows, especially managing a mix of W2 and 1099 service fulfillment.
• Experience documenting processes related to acquisitions, mergers, or distressed asset portfolio integration.
• Familiarity with common Field Service Management (FSM) systems and how they manage contractor compliance and internal employee workflows.

Work-Life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!