OmiliaOM

Java Engineer / Conversational AI Developer

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Poland only

We are seeking a Conversational AI Application Developer with Java expertise to help evolve and maintain Omilia’s state-of-the-art Drive-Thru AI solution for Quick Serve Restaurants. You will be part of a talented software engineering team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world.

As part of that team, you will be trained on Omilia’s Conversational AI platform and gain an under-the-hood understanding of all technologies involved in enabling conversational, omni-channel human-system interactions.

The successful candidate will contribute to the design and development of production-grade conversational AI systems, using Omilia’s technology suite. Tasks and responsibilities include:

  • Sustaining, improving, and implementing new features for our tools written in Java.
  • Consistently producing well-designed, testable, and efficient code.
  • Preparing and producing releases of software components.
  • Working with the customer to analyse and understand business requirements.
  • Developing the application logic in line with established usability principles and business requirements.
  • Analyzing real-life human-system dialogs, assessing the overall system performance, and identifying improvement opportunities.
  • Implementing and testing the semantic models and the conversation flow, using both machine learning and rule-based techniques.
  • Integrating Omilia’s applications with the client’s systems (Web Services, Databases, etc).

Requirements

  • Academic Degree in Computer Science, Computational Linguistics, Natural Language Processing, related field or equivalent experience.
  • At least 1 year of experience as a Java Developer.
  • Knowledge of Java 17.
  • Excellent command of spoken and written English.
  • Excellent communication skills; customer-facing.
  • Ambition, enthusiasm and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail.
  • Well organized for both team and/or solo assignments.
  • Accountable within demanding deadlines.

Nice to have:

  • Experience with conversational automated dialog systems, either voice- or chat-based.
  • Experience in any other production-level NLU/NLP solutions will also be considered a plus.
  • Experience consuming external systems such as web services (REST and SOAP).
  • Knowledge of bash scripting.
  • Experience in SQL databases
  • Experience with GitLab and CI/CD processes.
  • Experience in Spring Framework
  • Knowledge of Spanish.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Poland +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

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Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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Omilia hiring Java Engineer / Conversational AI Developer • Remote (Work from Home) | Himalayas