OmiliaOM

Junior Delivery QA Engineer

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Greece only

Core responsibilities:

  • Execute existing tests (in a manual and automated fashion) according to the test plan and in alignment with the project team;
  • Design and implement new test cases;
  • Report to the project team the status of testing activities and defects found;
  • Perform regression testing and re-testing sessions;
  • Conduct exploratory testing sessions;
  • Maintain and update existing testware;
  • Automate existing functional high-level test cases using in-house testing frameworks;
  • Monitor the behavior of live applications in the production environment;
  • Communicate to the development team, management team, and customer to ensure the delivery of high-quality software.

Requirements

  • 1+ years of QA hands-on experience in API testing;
  • Knowledge of English (upper-intermediate and higher);
  • Knowledge of Software Quality Assurance Methodology;
  • Knowledge of Software Development Lifecycle;
  • Knowledge of Software Test Lifecycle;
  • Readiness to learn fast;
  • Good communication and teamwork skills;
  • Critical thinking and analytical skills;
  • Ability to search and analyze information;
  • Readiness to work as a part of the QA team.

Will be a plus:

  • 1+ years of QA experience working with conversational or AI applications
  • Knowledge of Spanish(upper-intermediate and higher);
  • Knowledge of Linux and its basic shell commands;
  • Experience with the Postman tool;
  • Experience with Git;
  • Experience with Jira and Jira Xray;
  • Call Center or Banking Customer Support experience;
  • Experience working with CSV and JSON files;
  • Experience with API and backend test automation;
  • Experience with CI/CD pipelines.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Greece +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

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Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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Omilia hiring Junior Delivery QA Engineer • Remote (Work from Home) | Himalayas