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OmiliaOM

Cloud Engineer

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Cyprus only

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We are seeking an Experienced Cloud Engineer with a solid background in cloud platforms. In this role, you will be responsible for designing, operating, and maintaining production clusters, as well as collaborating with team members to develop automation strategies and deployment processes.

As part of our team, your objective will be to take ownership of platform challenges, proactively addressing and resolving issues to ensure a high-performance, reliable infrastructure. This role is ideal for someone who is motivated to become a core contributor, embracing each challenge as an opportunity to drive improvement and innovation.

The position is fully remote.

Responsibilities:

  • Manage and scale cloud infrastructure: Oversee AWS and Azure infrastructure, ensuring high performance and reliability. Continuously monitor systems, plan and execute upgrades, and collaborate with internal and external partners to optimize system performance. Provide timely responses to outages, including after-hours support when needed.
  • Drive proactive improvements: Identify potential issues early and consistently evaluate current technologies, procedures, and workflows. Recommend and implement enhancements to increase operational efficiency and performance.
  • Explore and adopt new tools: Investigate, evaluate, and implement new tools and technologies that improve productivity and quality. Apply expertise in AWS, Azure, Docker Swarm, Kubernetes, GitLab Cl, Jenkins, and Terraform while staying open to new technologies that add value.
  • Work within agile/lean frameworks: Operate effectively in agile and lean development environments, adapting to requirements, and collaborating closely with cross-functional teams to meet evolving needs.
  • Enhance infrastructure with innovative solutions: Seek and implement innovative approaches to improve infrastructure performance, reliability, scalability, and security, utilizing AWS, Azure, and other relevant cloud capabilities.
  • Collaborate effectively across teams: Work closely with product management, design, and engineering to achieve shared goals. Foster positive team dynamics and contribute to an inclusive, supportive work environment.

Contribute actively and effectively as an integrated team member

  • Meet regularly with the line manager to review progress;
  • Manage issue resolution and critically escalate;
  • Work effectively with other teams, units, and departments;
  • Manage issues with clarity and ensure effective information flow and team working;
  • Support organization's other priority activities, when necessary;
  • Act as an Omilia ambassador.

Requirements

Must Have:

  • 5+ years of working experience in Cloud Engineer or DevOps roles;
  • Experience with AWS;
  • Strong scripting skills (Bash, Python);
  • Experience in operating a container orchestration cluster (Kubernetes, Docker Swarm);
  • Experience with Terraform;
  • Experience with Continuous Integration Tools (Gitlab CI, Jenkins, ArgoCD);
  • Experience with Configuration Management Tools (Ansible).

Considered a plus:

  • Experience with Azure;
  • Experience in Linux Administration;
  • Experience with Cloud Security Services;
  • Basic RDBMS knowledge (MySQL, Postgres);
  • Basic NoSQL knowledge (Redis).
  • Exposure to ML Ops platforms and frameworks such as Amazon Bedrock, SageMaker, AWS ParallelCluster, or Kubeflow.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Cyprus +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

View company profile

Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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