Director, Product Management - Cloud Operations

Today, NVIDIA is tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, encouraging environment where everyone is inspired to do their best work. Come join the team and see how we can make a lasting impact on the world.

We seek a strong candidate to play a pivotal role in leading all aspects of and optimizing our accelerated AI infrastructure hosted on major cloud platforms including AWS, Azure, GCP, and OCI. You will be responsible for establishing and leading critical functions such as customer success, and product management of operations and Site Reliability Engineering (SRE). You will be instrumental in improving observability and telemetry stacks to ensure the reliability, performance, and efficiency of our cloud-based systems. This role is ideal for a strategic leader adept in a fast-paced environment, with a deep understanding of cloud technologies, operational excellence, compliance standards, and strong business acumen.

What you will be doing:

Accelerate strategic customer deployments and ensure speed-of-light bring up and operations of ground-breaking AI infrastructure on AWS, Azure, GCP, and OCI.

• Responsible for the product management of DGX cloud operations, working closely with product engineering and SRE to align with business goals and objectives.

• Develop and maintain customer relationships and feature roadmaps for DGX Cloud Operations, driving business expansion.

• Establish and lead customer success initiatives and definition of metrics and dashboards to enable client business outcomes and satisfaction.  

• Drive customer-centric approaches within the cloud operations product management team, defining KPIs and metrics for our global SRE teams.

• Define and implement a roadmap for continuous improvement in operational processes and tools.

• Drive the development and implementation of observability and telemetry stacks to provide comprehensive insights into system performance and behavior.

• Ensure monitoring, logging, and alerting mechanisms are in place to identify and address issues proactively.

What we need to see:

• Bachelor’s or Master’s degree in computer science, Computer Engineering, or similar field or equivalent experience

• 8 years of direct people management.

• 15+ years of significant leadership experience in operations, quality, product management, with a majority of that time at a tier 1 Cloud Service Provider

• Solid understanding of infrastructure operations and the security landscape

• Strong analytical, technical, and project management skills - a drive for results and a history of successful execution on projects

• Excellent balance of deep technical and business knowledge, with an exceptional drive to identify root cause and corrective action.

• Self-starter, hands-on demeanor in a dynamic environment

• Excellent communication and presentation abilities

Ways to stand out from the crowd:

• You bring experience as a leader in the SRE space at a large scale service provider

• Validated understanding of the particularities of AI infrastructure and accelerated workloads

• Technical competence in deployment of GPUs, DPUs and storage technologies in IaaS scenarios

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and a self-starter, we want to hear from you!

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.