Customer Service Manager - 9 Month contract

**PLEASE NOTE THIS IS A 9 MONTH CONTRACT**

The Customer Success Manager role will be responsible for managing the ongoing relationship with our new customers after their go-live, and all activities related to supporting and growing their use of our Nuvei Bill Pay platform. You will play the lead role in ensuring our customers are successful in meeting their goals and objectives, supporting them in all areas, including product features and reconciliation and providing recommendations to increase citizen/resident adoption of the Nuvei Bill Pay platform. You will also be responsible for keying Gov Merchant Applications.

Responsibilities:

• ​​Become a Subject Matter Expert in Nuvei Bill Pay Functionality.

• ​Develop a strong relationship with all customers assigned to you.

• ​Actively manage 100-200 live Nuvei Bill Pay customers.

• ​Manage Keying/Submitting all Gov Merchant Apps to internal systems

• ​Work with Partners to track the progress of all Merchant Apps.

• ​Provide support to customers in all areas; collaborate with product team when necessary.

• ​Manage all Customer ZenDesk Tickets and all customer emails

• ​Track citizen/resident metrics to recommend adoption campaigns.

• ​Assist in the implementation of new feature/functionality within our platform.

• ​Drive customer reference ability through solid relationship management.

• ​Triage requests to quickly respond to customer requests or escalate to leadership is needed.​

Qualifications and Requirements:

​​​

• ​Knowledge of Payments Industry preferred, either directly or closely related to work at a Software Provider and/or Merchant preferred.

• ​Knowledge of Municipalities, Utility Billing or Tax Payments preferred.

• ​Customer relationship management experience is required.

• ​Web portal, reporting, and/or residuals knowledge is a plus.

• ​Aptitude for business with critical thinking/problem solving capability.

• ​Ability to easily engage and establish rapport with business professionals – development, clients, and software partners.

• ​Outstanding verbal, written, and presentation skills, as well as the ability to persuade, inspire, and motivate others.

• ​A proven track record of success in a fast-paced, dynamic environment with multiple competing and sometimes conflicting priorities.

• ​Passion for great user experience, including the experience of internal operations and partners.

• ​Ability and drive to work independently and as a team contributor.   

• ​Must be a self-motivated, goal-oriented individual with excellent organizational skills.

• ​Exceptional at communicating with senior management as well as with colleagues from technical and non-technical backgrounds.

• ​Proficient with use of MS Office 365, SharePoint, Jira, Monday.com, ZenDesk.​​

Education Requirements

• ​​Bachelor’s degree in business, IT/technology, or other related field, or equivalent work experience

​

Nuvei is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.