NordstromNO

Customer Care Specialist 1 - Remote - Kansas

Nordstrom, Inc. is a leading fashion retailer that has been at the forefront of style and customer service since its founding in 1901.

Nordstrom

Employee count: 5000+

United States only

Job Description

In this Customer CARE Specialist 1 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in:Kansas

Shifts:

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required.

Paid! Training:

Start dates as soon as 6/16/25!

Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST (Attendance at training is required)

Work from Home Subsidy! $50/month

A day in the life…

  • Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
  • Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
  • Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
  • Process orders and enter data into order entry system via incoming phone contacts
  • Track customer packages
  • Other duties as assigned

You own this if you have…

  • 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
  • The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
  • Excellent communication skills
  • The ability to work in a fast-paced environment and demonstrate a high sense of urgency
  • Understanding of computer systems and troubleshooting issues with minimal assistance
  • Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
  • A quiet, distraction free, secure home workspace
  • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership

Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Nordstrom

Learn more about Nordstrom and their company culture.

View company profile

Nordstrom, Inc. is a leading fashion retailer that has been at the forefront of style and customer service since its founding in 1901. Originally established as a small shoe store in Seattle, Washington, by Swedish immigrant John W. Nordstrom and his partner Carl F. Wallin, the company has expanded significantly over the years. Today, Nordstrom operates hundreds of stores across the United States and Canada, offering a wide range of clothing, shoes, accessories, and home goods for men, women, and children. The brand prides itself on its commitment to high-quality products and exceptional customer service, which has cultivated a loyal customer base.

As a publicly traded company, Nordstrom employs more than 60,000 people, all of whom are dedicated to creating a premier shopping experience. With a diverse selection of well-known brands and an eye for fashion trends, Nordstrom has made a name for itself not only as a retailer but also as a trendsetter within the fashion industry. It is recognized for its stylish product offerings and innovative approaches to retail, including the Nordstrom Rack discount stores that provide customers with an opportunity to shop high-end products at reduced prices. Nordstrom continually seeks to enhance its customer service through initiatives such as personalized shopping experiences and flexible return policies, further solidifying its position as a leader in the retail space.

Claim this profileNordstrom logoNO

Nordstrom

Company size

5000+ employees

Founded in

1901

Chief executive officer

Erik Nordstrom

Employees live in

View company profile

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