United States onlyNikkiso Clean Energy & Industrial Gases is seeking a Machinery Support Engineer to provide technical expertise for the NCS organization. The ideal candidate will have a proven track record in Service environments leading the technical aspects of product management.
Requirements
- Promote Customer Focus throughout the organization.
- Effectively communicate the NCS vision, requirements, and priorities to the engineering team
- Provide high level support for the regions on more complex troubleshooting opportunities.
- Lead and conduct Product Quality Meetings (PQM) to provide feedback to product companies to improve product quality.
- Conduct regular product meetings with Product Company to review outstanding issues with equipment performance and improvements needed in the field
- Continuously seek and receive feedback about product performance and applications
- Monitor and analyze customer feedback and complaints to identify trends and areas for improvement
- Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures
- Implement the NCS Warranty policy across the global organization, to include tracking and reviewing warranty reports from regions, and assisting in resolution for Customers
- Manage warranty claims process: Oversee the entire warranty claims process, including receiving claims, reviewing supporting documentation, and making decisions on claim approvals or rejections.
- Perform warranty data analysis and reporting: Compile and analyze warranty data to identify patterns and trends, measure key performance indicators (KPIs), and report findings to management.
- Monitor warranty costs and expenses: Maintain a keen focus on warranty costs, ensuring proper budget allocation, and identifying opportunities to reduce warranty expenses without compromising on customer service or quality.
- Maintain warranty records and documentation: Ensure accurate and up-to-date record-keeping of warranty claims, resolutions, and associated documentation.
- Provide technical input to the regional organizations regarding determining warranty validity.
- In conjunction with the product companies, define and convey warranty resolution actions to the global teams for execution
- Support QMS requirements in areas of responsibility for conformance with international requirements as well as state and federal regulations.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
