Technical Account Manager, Integrations, CX

Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology to reach customers more efficiently and effectively.

In October 2024, AtlasRTX merged with Verse.ai (a NICE company), a leader in human-guided conversation technology. Verse.ai empowers businesses to engage, qualify, and convert leads at scale using intelligent texting and web assistant solutions, operating entirely remotely with a focus on speed, personalization, and efficiency.

Together, we are creating a unified organization that combines the best of both platforms, merging our technologies, teams, and cultures into one extraordinary company with one amazing culture. We are passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status.

We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference and invest in growing them personally and professionally. Our culture is our advantage. #CoFounderCulture.

So, what’s the role all about?

The Technical Account Manager, Integrations Specialist is responsible for designing, configuring, and maintaining integrations between internal systems, client platforms, and third-party applications. This role ensures data flows seamlessly across platforms, leveraging automation tools and APIs to optimize processes, improve efficiency, and support business objectives. The Integrations Specialist works closely with technical teams, clients, and stakeholders to implement reliable, scalable, and secure integration solutions.

How will you make an impact?

• Design, configure, and maintain integrations across internal systems, client platforms, and third-party applications.
• Develop and manage automation workflows using tools such as Zapier, Pipedream, or similar platforms.
• Work with RESTful APIs and webhooks to connect applications and ensure accurate data synchronization.
• Troubleshoot integration issues, identify root causes, and implement timely resolutions.
• Collaborate with product, engineering, and client success teams to gather requirements and deliver effective integration solutions.
• Document integration processes, technical specifications, and support materials for internal and client use.
• Ensure integration solutions are reliable and compliant with company standards.
• Monitor and optimize existing integrations to improve performance and reduce manual effort.

Have you got what it takes?

• 1–2 years of hands-on experience working with Customer Relationship Management (CRM) systems and integrating or interacting with APIs.
• Proven experience with integration platforms (e.g., Zapier, Pipedream, Workato, Make/Integromat, etc.).
• Strong knowledge of APIs (REST, SOAP, GraphQL), JSON, and XML.
• Hands-on experience with webhooks and API authentication methods (OAuth, API keys, etc.).
• Familiarity with SaaS platforms such as CRM, ERP, and marketing automation tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to work effectively across teams and with clients.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

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Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!