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NetomiNE

Head of Accounting / Controller

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

United States only

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About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role:

Netomi is looking for a strong operator to build and lead the accounting function at a critical stage of scale. This person will own the close, elevate the company from lightweight cash-based processes toward disciplined accrual accounting, improve controls, and create a finance operating backbone that management and investors can trust.

This is not a maintenance role. The right candidate is hands-on, systems-minded, comfortable with ambiguity, and excited to build clean processes in a fast-moving enterprise AI environment.

Responsibilities:

  • Own monthly, quarterly, and annual close, including journal entries, reconciliations, financial statement preparation, and close calendar management.
  • Lead the transition toward GAAP-like accrual accounting and stronger revenue recognition practices.
  • Design and document accounting policies across revenue, accruals, prepaid expenses, commissions, software capitalization, and reserves as needed.
  • Partner with Finance, Sales, Legal, and Operations to ensure customer contracts are reflected correctly in invoicing and accounting treatment.
  • Build reliable AR, AP, expense reimbursement, and vendor payment workflows with clear controls and approval paths.
  • Improve audit readiness, support tax and compliance workstreams, and coordinate with external accountants, auditors, and advisors.
  • Evaluate and improve systems, including ERP/accounting stack, spend management tools, and close tooling.
  • Hire, coach, and manage future accounting team members over time.
  • What Success Looks Like in 12 Months:

  • A predictable monthly close with clear ownership, deadlines, and reconciliations.
  • Accrual-based reporting that management and investors can rely on.
  • Cleaner revenue accounting and contract-to-invoice workflows with fewer manual workarounds.
  • Stronger controls over spend, payments, approvals, and balance sheet integrity.
  • A scalable accounting foundation that can support fundraising, diligence, and future audits.

Requirements:

  • 8+ years of progressive accounting experience, ideally across a mix of public accounting and high-growth SaaS or enterprise software environments.
  • Strong command of U.S. GAAP, monthly close, revenue recognition, and internal controls.
  • Experience building or upgrading accounting processes in a company that moved from scrappy to more institutional.
  • Comfort working directly with finance leadership, founders, and cross-functional business partners.
  • Strong systems orientation; experience with NetSuite, QuickBooks, or comparable ERP tools, plus spend tools such as Ramp, Brex, or Expensify.
  • Hands-on mindset with sound judgment and strong attention to detail.
  • CPA strongly preferred.

Nice to Have:

  • Experience with enterprise contracts, consumption or usage-based pricing, or complex invoicing environments.
  • Exposure to AI, software infrastructure, cloud cost allocation, or revenue operations.
  • Experience preparing a company for financing, audit, or major diligence processes.
Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Experience

8 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

View company profile

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
Netomi logoNE

Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profile

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