Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service.
Our clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations. Our artificial intelligence platform gives customer service leads the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.
Netomi is growing! We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2021 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity.
Develop key target territory lists of top prospects, build outbound campaigns & bring them on as a customer.
Be a master of your pipeline by providing accurate forecasts and clear visibility in sales & revenue performance.
Build upon the growth & adoption of Netomi in our core enterprise market.
Own the room with executive presence to deliver compelling presentations of Netomi’s solution to any level stakeholder.
Create internal harmony and power by leveraging internal teams (Sales Development, Marketing, Engineering) to efficiently navigate complex sales cycles.
As a founding enterprise sales executive, it is imperative you are open to team development and mentoring of new sales team members.
5+ years of sales experience in enterprise SaaS, with a record of top performance
Ability to navigate a complex organization from cold outreach to close
Excellent written and verbal communication skills
Deep understanding of the core trends in messaging and artificial intelligence
Passion for learning and technology
Ability to thrive in a high growth, startup environment
Unwavering commitment to be successful and constantly develop your career
Intellectual curiosity and high ambition
Previous sales experience in AI and/or Deep Learning products
Previous sales experience in customer service platforms (Zendesk, Salesforce, ServiceNow, FreshDesk, Genesys)
This is a full time position with competitive compensation, benefits and equity options.
Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are eager to work for us, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!
We are committed to building an inclusive and diverse team. Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
About this role
October 31st, 2021
April 14th, 2021
Learn about Netomi and their company culture.
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.
The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.
The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.
Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.
Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.
Learn about the technology and tools that Netomi uses.
About this role
October 31st, 2021
April 14th, 2021