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NeoWorkNE

Technical Support Engineer 2 (HealthTech / EHR)

NeoWork is a global staffing and operations partner that specializes in providing outsourced talent, enabling companies to scale efficiently and effectively.

NeoWork

Employee count: 51-200

Colombia only

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We are seeking a Tier 2 Technical Support Engineer with experience supporting complex healthcare or EHR (Electronic Health Records) platforms. This role focuses on advanced troubleshooting, system analysis, and resolving escalated technical issues for a sophisticated clinical software product used by healthcare providers in the U.S.

This is a highly technical support role, requiring strong problem-solving skills, product learning ability, and clear communication in English.

Key Responsibilities

  • Provide Tier 2 technical support for a complex healthcare software platform
  • Investigate and resolve escalated issues from Tier 1 support
  • Troubleshoot application, data, and integration-related problems
  • Analyze logs, system behavior, and error patterns to identify root causes
  • Support system configurations, workflows, and product functionality
  • Collaborate with engineering and product teams when deeper investigation is required
  • Document issues, solutions, and technical findings clearly

Requirements

  • Experience supporting EHR, EMR, or healthcare software systems (required)
  • Strong troubleshooting and analytical skills in software environments
  • Ability to learn complex systems quickly and work independently
  • Experience with logs, debugging, or technical issue investigation
  • Strong written and verbal English (B2/C1 minimum)
  • Experience using ticketing systems (Zendesk, Jira, Freshdesk, or similar)

Preferred / Nice to Have

  • Basic SQL knowledge
  • Experience with APIs or system integrations
  • Background in SaaS or technical application support
  • Healthcare IT or HealthTech experience

Benefits

  • We offer health insurance for contractors
  • Holiday Extra Pay
  • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  • This is a 100% home-based position
  • We prioritize the mental health of our team members and offer mental health days to support their well-being.
  • In addition to the base salary, performance-based incentives are provided.
  • There is an annual review and appraisal process in place.
  • There are ample opportunities for professional growth and advancement within the company.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Colombia

Hiring timezones

Colombia +/- 0 hours

Job categories

NeoWorkHealthWellness And FitnessTier 2 Support EngineerHealthcare IT Support SpecialistSenior Technical Support EngineerTechnical Support EngineerTechnical Support Analyst

Skills

EHREMRHealthcare SoftwareTroubleshootingDebuggingAPI IntegrationSystems IntegrationsSQLZendeskJiraFreshdeskSaaSTicketing SystemsHealthcare IT

About NeoWork

Learn more about NeoWork and their company culture.

View company profile

NeoWork is a groundbreaking global staffing and operations partner that is reshaping the way companies find and manage talent. Founded in 2017 by Joshua Eidelman, NeoWork has quickly become a leader in the outsourcing industry, rooted in the ethos of providing high-quality, dedicated team members. Based in Miami, Florida, NeoWork started its journey after Eidelman's experience in Colombia revealed a wealth of untapped talent ready to support American businesses. He recognized that many companies could benefit immensely from skilled professionals in a remote capacity.

What sets NeoWork apart from traditional Business Process Outsourcing (BPO) models is its commitment to treating outsourced workers as integral parts of their client's operations. By offering services that include recruitment, employee benefits, upskilling, and ongoing engagement, NeoWork not only caters to the operational needs but also fosters a positive work culture for its staff. With a focus on building long-term relationships and ensuring high satisfaction rates, NeoWork places tremendous value on its people. The company aims to serve businesses of all sizes with personalized outsourcing solutions that drive performance and growth.

Claim this profileNeoWork logoNE

NeoWork

Company size

51-200 employees

Founded in

2017

Chief executive officer

Joshua Eidelman

Markets

StaffingOutsourcingBusiness Process Outsourcing (BPO)Remote Work SolutionsTalent ManagementHuman ResourcesRecruitment ServicesEmployee BenefitsWorkforce UpskillingGlobal Operations

Employees live in

United States
View company profile

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