Customer Support Specialist (Japanese Speaking)

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.

Responsibilities:

Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.

Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.

Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.

Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.

Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Requirements

🧩 Previous experience in customer support or a similar role.

✍️ Excellent communication skills, both written and verbal in Japanese

🧘‍♂️ Patient, empathetic, and customer-focused mindset.

🤝 Strong problem-solving and conflict resolution skills.

⏱️Ability to multitask and work efficiently in a fast-paced environment.

Benefits

🌟 Exciting opportunity alert! Be part of creating an innovative brand on the iGaming scene!

💼 Attractive remuneration package! Includes health insurance and a golden ticket to the gym. 💪

🌍 Join an international flexible work environment with an engaged, driven & professional team!

🏢 Great & modern working environment

🏡 Remote job position available after the first training period! Work from anywhere and own your space.

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!