Head of IT Support and Development (Remote/Hybrid)

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize executive support access and create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed.

YOUR ROLE AS HEAD OF IT SUPPORT AND DEVELOPMENT

As a Head of IT Support and Development, you will be responsible to:

• Lead and manage the development team, ensuring the timely delivery of high-quality software solutions.
• Oversee the design, development, and maintenance of web applications and databases.
• Collaborate with stakeholders to gather requirements and define project scope and objectives.
• Develop and implement coding standards, best practices, and quality assurance processes.
• Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and improvement.
• Manage IT support operations, including troubleshooting and resolving technical issues.
• Ensure the security and integrity of our systems and data, implementing appropriate measures to protect against threats and vulnerabilities.
• Evaluate emerging technologies and trends, making recommendations for their integration into our systems and processes.
• Establish and maintain strong relationships with internal teams and external vendors.
• Prepare and present reports, updates, and recommendations to senior management.
• Working knowledge in current technologies and trends, particularly in AI and machine learning, and identify opportunities for their integration into our business processes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• More than 5 years of proven experience leading development teams and managing IT support operations.
• Familiarity with React, JavaScript, and SQL.
• Strong understanding of software development methodologies, frameworks, and tools.
• Experience with web application development, database design, and cloud technologies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and decision-making abilities.
• Certifications such as Certified Scrum Master (CSM) or Project Management Professional (PMP)® Certification are a plus (but not required).

Benefits

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package.
• Paid Time-Offs.
• HMO Package for the employee and two legal dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the company's growth.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.
  

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets at least twice a month at a minimum.