United States onlyAbout This RoleIf you love talking to people, making meaningful connections, and being part of something bigger—this role was made for you. As a Telesales Care Program Advisor, you’ll be the warm, welcoming first voice that many of our prospective participants and their families hear. Whether you’re answering an inbound call, following up on a referral, or guiding someone through the enrollment journey, you’ll be a trusted advisor—someone who listens with empathy, explains with clarity, and helps seniors feel confident and excited about taking the next step.
You won’t be doing this alone. You’ll be part of a supportive, cross-functional team that includes marketing, outreach, and enrollment—all working together to ensure every interaction is seamless, responsive, and people-centered. You’ll use your relationship-building skills, organizational superpowers, and tech-savvy mindset to stay on top of leads, maintain accurate CRM records, and turn great conversations into real results.
If you’re bilingual in English and Spanish, passionate about helping others, and thrive in a fast-paced, purpose-driven environment—this is your chance to make a real impact in the lives of older adults and their families.
Let’s make every call count—together.
What Does Success Look Like In This Role?
- Customer Service: Serve as the friendly first point of contact by handling inbound calls from direct mail campaigns, warm transfers from partners, and seniors or caregivers seeking information online.
- Follow-Up & Outreach: Make outbound calls to follow up on marketing and broker leads, ensuring timely and meaningful engagement with prospective participants.
- Responsiveness: Meet daily response goals by answering calls quickly and responding to online leads within minutes of receipt.
- Communication & Education: Clearly explain program benefits to seniors and caregivers, helping them feel informed, comfortable, and excited to join. Address questions with empathy and confidence.
- Enrollment Support: Guide participants through the enrollment process, including conducting intake calls, connecting them with Medi-Cal specialists, and coordinating nurse assessments and center tours.
- Relationship Management: Provide timely follow-up for all broker referrals, complete intake steps, and schedule necessary appointments to support a smooth transition into our program.
- Client Engagement: Build and maintain strong relationships with participants and families to support program satisfaction and retention.
- Partner Communication: Keep broker partners informed with regular updates about the status of their referred leads.
- Team Collaboration: Partner with outreach and enrollment team members to support leads and ensure a unified approach to participant engagement.
- Cross-Functional Coordination: Work with internal teams across the organization to create a seamless, supportive enrollment experience for participants and their families.
- Goal Orientation: Meet or exceed enrollment targets by converting leads effectively and embracing a results-driven mindset.
- Organizational Skills: Maintain accurate records and track all engagement activity within the CRM system to ensure clear, consistent documentation.
- Flexibility: Contribute to team success by jumping in to support additional duties and special projects as needed.
What Does An Ideal Candidate Look Like?
- Education: A high school diploma or equivalent—that’s your ticket in.
- Experience: At least 1 year in telesales, inside sales, or customer service. Bonus points if you’ve worked in healthcare, insurance, or another people-first industry.
- Bilingual Communication: You’re fluent in English and Spanish and can connect easily with Spanish-speaking participants and families.
- Communication Skills: You’ve got a way with words—clear, compassionate, and confident, both on the phone and in writing.
- Relationship Building: You’re great at building trust and helping people feel comfortable, supported, and ready to say “yes.”
- Sales Savvy: You’re goal-driven with a proven track record of meeting or beating your sales or enrollment targets.
- Tech Know-How: You’re comfortable using CRM systems like Salesforce or HubSpot, and you know your way around Microsoft Office.
- Organization & Multitasking: You juggle tasks like a pro, stay organized, and shine in fast-moving environments where every call counts.
Other Important Information To The Role:
- Enjoy a Consistent Schedule – This role follows a Monday–Friday schedule, giving you the stability and work-life balance you deserve.
- Location: This is a fully remote position; however, candidates must reside in the Greater Los Angeles area (within commuting distance of ZIP code 90057) to attend occasional in-person meetings or events as needed.
- Join Us in a Thriving Community – Our facility is located in Los Angeles, CA (90057), where you’ll be part of a team dedicated to making a meaningful impact on the lives of older adults.
