PR and US onlyThe Supervisor, Group Services drives operational excellence, coaches and develops high-performing teams, and ensures seamless workflows in a fast-paced, high-volume service environment. You will be directly accountable for solving challenges and building teams and will ensure a seamless EDI process.
WHAT WE CAN OFFER YOU:
- Estimated Salary: $66,500 - $86,000 plus annual bonus opportunity.
- 401(k) plan with a 2% company contribution and 6% company match.
- Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
- Lead and Manage Teams: Oversee and develop teams responsible for EDI (Electronic Data Interchange) processes, including managing weekly file feeds, handling a constant workflow, and addressing escalations.
- Talent Development: Provide coaching, mentoring, and leadership to your team. Help them handle escalated calls, develop their skills, and become high performers.
- Collaborate Across Teams: Partner with internal and external stakeholders such as field reps, brokers, and business partners to drive customer satisfaction and operational success.
- Ensure Service Excellence: Lead efforts to improve workflow efficiency, monitor productivity, and ensure timely handling of customer needs. Manage metrics reporting to track performance and ensure operational goals are met.
- Project Leadership: Participate in or lead projects to improve productivity, service quality, and customer satisfaction. Identify and resolve potential operational risks.
- Adapt and Innovate: Stay updated on trends and best practices in insurance, benefits administration, and eligibility, and bring innovative solutions to improve processes.
WHAT YOU’LL BRING:
- Experienced Leader: Prior supervisory experience is a must, including direct management of staff in a service-based environment (insurance or financial services would be ideal).
- Service-Oriented: A background in insurance, eligibility, or benefits administration is ideal. EDI experience is helpful but not required.
- Talent Developer: Proven experience in developing and mentoring teams, including managing performance, resolving conflicts, and fostering professional growth.
- Operational Expertise: Ability to manage complex workflows, handle escalations, and improve team efficiency through clear metrics and reporting.
- Tech-Savvy: Comfortable with technology and system administration. Experience with EDI and IT projects is a plus.
- Strong Communicator: Excellent collaboration and communication skills to work effectively with both internal teams and external partners.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.
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