United States onlyHeadquartered in San Diego, Mulligan Funding serves as a leading provider of working capital ($5K - $2M) to the small and medium-sized businesses that fuel our country. Since 2008, we have prided ourselves on our collaborative, innovative, and customer-focused approach. Enjoying a period of unprecedented growth, driven by the combination of cutting-edge technology, human touch, and unwavering integrity, we are looking to add to our people first culture, with highly motivated and results-oriented professionals, to push the limits of what’s possible while creating value for all of our partners.
As a Principal Loan Workout Manager, you will manage a portfolio of complex accounts, ensuring timely and compliant resolution through close collaboration with the collections team, external agencies, and in-house counsel. This role requires expertise in late-stage collections, a thorough understanding of the legal collections process, and familiarity with regulatory requirements, as well as strong communication and negotiation skills to align loss mitigation strategies with organizational goals.
You will:
- Manage high-value and legally complex delinquent accounts, ensuring efficient resolution while maintaining compliance with applicable regulations.
- Collaborate with the collections team, external agencies, and in-house counsel to assess account statuses and execute tailored resolution strategies.
- Prepare, review, and oversee legal documents, including demand letters, settlement agreements, and other account-related materials.
- Negotiate repayment plans, loan modifications, or settlements with customers, balancing organizational goals/objectives with legal requirements.
- Provide collection strategy and loss mitigation expertise to the account servicing and collections teams.
- Build and maintain strong relationships with external vendors, including attorneys and collection agencies, to support account resolution.
- Serve as the primary liaison between internal departments and external legal or collections agencies.
- Monitor and report on portfolio performance, identifying trends and recommending process improvements to mitigate delinquencies and losses, and enhance operational efficiency.
- Stay informed of legal and regulatory changes impacting collections, ensuring adherence to all relevant laws and policies.
- Mentor and train junior team members, sharing best practices in collections and operational compliance.
- Perform other duties as assigned.
You have:
- A Bachelor’s degree in Business, Finance, or a related field.
- 7+ years of experience in account servicing and collections, or a related field.
- 4+ years of late-stage and legal collections experience, including complaints, judgments, garnishments, and liens.
- Preferred experience with Uniform Commercial Code (UCC) law.
- Proficiency in Credit Collections Software, Salesforce CRM, and Excel.
- Expertise in issue resolution, negotiation, outbound collection calling, skip tracing, and handling legal documents.
- Strong power skills, including adaptability, collaboration, communication, creativity, critical thinking, customer service, emotional intelligence, organizational skills, problem-solving, and time management.
We offer:
- Medical, vision, and dental benefits to support you and your family.
- Flexible Spending Accounts (FSA) for eligible healthcare and dependent care expenses.
- A 401(k) with matching contributions to help you plan for retirement.
- Paid time off, including sick leave, vacation, and holidays.
- Paid parental leave for growing families.
- A Lifestyle Spending Account (LSA) for athletic and wellness expenses.
- An employer-sponsored Life and ADD policy, with options for additional coverage.
- A Learning Stipend for professional development activities.
- An Employee Assistance Program (EAP) and travel assistance services.
- Complimentary snacks and refreshments in the breakroom.
- A referral program that rewards you for bringing in top talent.
- Company events to connect, celebrate, and grow together.
Mulligan Funding is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability or veteran status.
