United States onlyTitle: Client Inerface Manager
Location: West Coast/East Coast, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
Day to Day Responsibilitie
- Devise and execute comprehensiceve strategies for customer events, aligning with brand objectives
- Coordinate with Owner Communications and PR teams to create compelling event content and experiences
- Build, manage, direct, and monitor client initiatives to create a cohesive events team that works together in a highly collaborative environment
- Leverage consumer events as platforms to foster positive client relationships
- Act as the primary client interface, collecting feedback and monitoring customer satisfaction surrounding consumer events to ensure MSX is meeting the clients’ expectations and exceeding established KPI’s and SLAs
- Work collaboratively with the program manager, Local and Regional Delivery Leaders, and global Human Resource manager to ensure talent attraction, employee development and employee retention efforts are being effectively supported
- Ensure lean and continuous improvement efforts are being supported by fostering standardization and developing innovative solutions to ensure best in class delivery of client services
- Collaborate with your fellow leaders both locally and across the globe
What you bring
- Ability to apply confident leadership bearing of business transformation delivery and provide thoughtful analysis in real-time with a focus on vision, value, speed, and talent
- Ability to travel domestically as needed (75% - 80%)
- A track record of contributing to and executing a cross functional roadmap including vision, strategy, goals, and change management to enable action planning and delivery of results in a high performing organization
- Ability to influence and guide the team and your direct reports in the decision-making process and have an adaptable mindset that drives efficiency and collaboration throughout the organization
- Ability to utilize outstanding leadership skills within the organization to ensure reliable methodology, and exceptional delivery that is consistent with client expectations
- Superior project management skills and the ability to successfully prioritize and manage multiple projects simultaneously and autonomously with great attention to detail
- Effective professional judgement and the ability to act in utmost confidentiality with sensitive leadership information and navigate tough situations effectively and professionally
- Excellent verbal and written communication skills, including the ability to draft email communications and develop presentations for executive audiences to communicate, achieve buy-in, and drive action
- Creative and critical thinker, willing to bring new ideas to the table and challenge the status quo
- Bachelor’s degree in business, finance, marketing or data analytics or equivalent experience preferred
- Experience running a program simultaneously and meeting daily with the client to ensure we exceed KPIs
- Minimum of 5 years of relevant experience in event management, with a proven history of building cohesive teams, exceeding targets, and maintaining a high level of customer satisfaction
- Strong executive presence with a c
- onsistent track record of over-achievement, exceeding quotas, and delivering high performanceExcellent communications, negotiations, and strategic thinking skills
- Ability to effectively supervise members of your team remotely as required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Strong computer literacy, especially Microsoft Excel, Word, PowerPoint, Teams and Outlook is required
- Full professional proficiency in English is required
- Minimum professional proficiency in Spanish is preferred
- Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required
While performing the duties of this job, the employee is regularly required to:
- Call, video, email, message and communicate with dealers and co-workers
- Assist with the setup and organization of events as needed
- Carry sizeable amounts of paper documents
- Organize and archive information both physical and electronic format
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- On-site, client assigned event locations located throughout the United States
- The noise level in the work environment is usually moderate to high
- Work schedule aligns with event planning and implementation
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
GB and US only