United States onlyTitle: Parts Remote Coach
Location: San Francisco, CA
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
The Parts Remote Coach will provide comprehensive field support for the sale of MBUSA wholesale mechanical parts to the aftermarket (Independent Repair Facilities, Fleets and Jobbers). This position is being developed to provide direct support to MBUSA dealerships in the wholesale parts business. The primary focus of the Parts Remote Coach will be to assist the MBUSA wholesale field sales team to drive immediate short-term sales growth through the MBUSA dealerships & distribution channels. A secondary focus will be placed on building direct relationships with aftermarket installers, fleets and commercial accounts while liaising with stakeholders in the MBUSA dealership and corporate organizations. This is a professional level, non-supervisory position.
What Your Day-to- Day Responsibilities Include
Receive comprehensive training based on the MBUSA Wholesale Parts Excellence program criteria
Conduct ongoing market adaptation of coaching elements – based on current program requirements (checklists, coaching guide, agendas, retailer presentations…)
Preparation of retail visits (individualization of presentations and agendas, evaluation financials/Customer Potential Analysis - MRA tool - PSX…)
Dealer coaching:
Conducting of GAP-Analysis, set-up of Action Plan, action tracking and certification through the use of MSXI online toolbox
Training of/support dealers for implementation of MBUSA WPE services and processes for defined coaching modules
Marketing support (evaluation of Customer Potential Analysis - MRA, Sales and Business Planning
Coordinate travel schedule among all parties.
Acting on behalf of MBUSA and its dealerships, develop and implement a targeted marketing & sales plan. Wholesale plan would include features such as technician training, technical support, local product promotions and related MBUSA funded programs
Measure and track individual dealership/distributor performance against the targeted sales and marketing plan
Pro-actively follow-up on coaching activities and action plan items
Periodic auditing of dealer compliance against MBUSA Wholesale PARTS Excellence requirements (i.e. maintaining specified program deliverables)
Understand of high-level MBUSA corporate and Aftersales organization and related strategies.
Submit daily contact reports including number of planned/actual dealer visits, dealer reviews, coaching status and verbal description of contact/next steps
Review program status with MBUSA/MSXI program management
What you bring
Minimum of ten years’ professional experience in the automotive aftermarket and/or wholesale parts environment with specific Mercedes Benz dealer experience preferred
Experience in Mercedes Benz wholesale parts sales, management and customer requirements
Prior dealership training, coaching and consulting preferred
Must possess excellent communication, presentation and negotiation skills
Must be highly interpersonal with team-building and participative management skills
Proficient with PC, Dealer Management Systems and Microsoft Office applications
Requires self-starter with ability to work under minimal supervision
Parts Remote Coach must professional level communications abilities in English and any other languages as required by the project client.
Ability to perform GAP analysis of current operating practices and develop a comprehensive action plan based on findings.
Comprehensive experience in wholesale parts business planning and marketing preferred.
Parts Remote Coach must be able to execute outlined program components such as training, reporting, merchandising, marketing, group facilitation and product demonstration abilities.
Parts Remote Coach must be proficient in all areas of process development, mapping, evaluation and execution
Parts Remote Coach must be capable of formulating business decisions based on a logical reasoning approach and offering a solution based outcome to all situations
Must posess a demonstrated ability to operate successfully in business enviroment with limited management oversite with demonstrated teamwork abilities
Parts Remote Coach must possess the physical capabilities necessary to accomplish the tasks assigned to the program including but not limited to; assembling merchandising displays, delivery of marketing materials, multi-day travel, extended periods of physical activity during training seminars and ability to lift a minimum of 50 lbs without sustaining injury
Bachelor's degree in related field or minimum 10 years’ equivalent experience
Familiarity with the following automotive operations: Manufacturer, fleet, installer, mechanical parts wholesale, dealership parts management & aftermarket service departments
Basic understanding of automobile repair and technology
Experience with management of and selling wholesale automotive parts
WORK ENVIRONMENT
Position is full-time
Able to accommodate working from a home office location
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80k to $85k based on current experience.
