Mplus

We are Mplus Group, a leading European business process and technology outsourcing (BPTO) company headquartered in Zagreb, Croatia. Since our founding in 2007, we have been dedicated to revolutionizing the way businesses interact with their customers. We successfully integrate the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Our mission is to supercharge businesses by elevating customer experience management through transparent governance, performance management, and proactive, continuous improvement actions.

We believe that every customer contact should be an added value, and our vision is to empower our team members to become brand ambassadors for our partners. With a team of over 13,000 professionals across 42 locations in 13 countries, we deliver top-notch customer experiences in over 32 languages. We are passionate about helping our customers achieve value-added results and continuously work on innovative solutions that deliver measurable outcomes. Our success lies in our ability to offer scalability, flexibility, and efficiency to our partners, ensuring a secure IT infrastructure backed by cutting-edge technology. We are partners at eye level for our customers and inspire through innovation and agility.