Staff Sales Operations Manager

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About the team and role:

Mozilla’s Sales team is responsible for driving a key area of growth and investment across several advertising surfaces within Firefox, Pocket, Mozilla Developer Network (MDN) and the newly-acquired Fakespot. Our Sales team develops and delivers new revenue opportunities in alignment with these product teams and Mozilla’s values. We are seeking an outstanding Sales Operations professional to partner with Sales leadership and the Sales team in driving expansion for Mozilla’s Advertising business and long-term revenue growth objectives.

You will help cross-functional teams to optimize products, services and technologies while collaborating with marketing on go-to-market plans to align with revenue targets. You will be a key member of the team, providing insights and analysis to guide our direction ensuring business plans that support rapid revenue growth. The role requires someone who is organized yet comfortable with ambiguity and working on a lean, growth-focused team. You can see the big picture, imagine what’s possible, and apply your linear thinking to helping partners and internal colleagues align with your plans. This role will require you to have a deep understanding of the online advertising market, ad serving technologies and the ability to work with technical and business partners.

What you’ll do:

• Lead sales operations for all direct sales placements on Firefox, Pocket, MDN, Fakespot and potentially new surfaces as they are tested and scaled; help manage channel / partner placements
• Manage yield optimization of our advertising inventory across products
• Support resourcing roadmap for the global sales organization alongside sales leaders, People, Compensation, and Finance teams
• Own cross-functional partnership with Finance, HR, Recruiting on resourcing topics; Influence senior leaders with insights and recommendations regarding resourcing approach and as a trusted partner across XFN teams
• Work with Data team to make sure the sales team has the right insights to drive future growth opportunities
• Define seller productivity metrics to assess optimal resource allocation; oversee analysis of productivity and present insights to Sales leadership
• Influence cross-functional partners to complete necessary work on data/systems foundations to enable resourcing processes and insights
• Work with cross functional teams to inform, test, and implement operational improvements.
• Own project timelines and communicate cross functionally with key stakeholders to make sure products are launching and the sales team is equipped to sell.

What you’ll bring:

• BS/BA degree required
• 7+ years of professional experience in online Advertising Sales Operations
• Knowledge of various business frameworks and approaches; quantitatively oriented in assessing opportunities and structuring solutions and approaches
• Experience managing cross-functional internal stakeholders
• Track record of executing on opportunities for an emerging business or product line
• Keen sense of priorities, ownership, drive, independence, and flexibility
• A track record of good judgment and ability to execute effectively
• Excellent communication, persuasion and presentation skills
• Able to work remotely and travel when needed

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

Req ID: R2511

Hiring Ranges: