Team Manager, Financial Crime, EU, Fluent Spanish and English

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

Remote in the UK 🇬🇧 | 💰 £36,150 - £48,375 (+ £2,500 Multilingual Premium) + Stock Options + Benefits⭐Our Financial Crime TeamAre you interested in leading a team in financial crime prevention? Our EU Financial Crime Customer Operations team is at the heart of how we protect Monzo EU and our customers from financial crime like fraud and money laundering.

We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our EU Financial Crime Operations team within our retail team who will supervise screening our customers as well as anti money laundering investigations.

Your team will consist of around 12 Financial Crime Investigators, and could be focused on a number of different tasks - including screening, transaction monitoring, account closures and escalations.

As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.

You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling.

Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow.

🔑You’ll play a key role by...

• Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities.
• Handle complex case escalations from senior financial crime investigators.
• Manage personal professional development of a team of senior investigators.
• Foster a positive, supportive, and high performance culture in the team with high levels of engagement.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.

🤩We’d love to hear from you if…

• You are Fluent in English written and verbal communication skills.
• You are Fluent Spanish written and verbal communication skills.
• You have strong experience of team leadership across Financial Crime within the financial services sector.
• You have proven ability to drive excellent performance through others.
• You have strong knowledge and experience in the financial sector, previous experience in carrying out financial crime investigations across either Anti Money Laundering, Screening, or Financial Crime Business Banking is essential.
• You have strong knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks.

The working hours to be covered by the team will be 8am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand and this will include infrequent weekend working. The start date for the role will be Monday 16th March and you must be able to commit to the first 10 weeks. No holidays/time off will be authorised during this period.

Interviews will take place in the New Year.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰 £36,150 - £48,375 (+ £2,500 Multilingual Premium) ➕ share options.

🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

📍 This role is remote based in the UK

📚£1,000 learning budget each year to use on books, training courses and conferences

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 5 key steps

• Application questions
• Video Call with a Recruiter
• Leadership/Technical Interview
• Written Spanish Language Assessment
• Verbal Spanish Language Assessment

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We will close this advert once we have enough applications so please apply as soon as possible 🚨