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LinktreeLI

Technical Support Engineer

Linktree is the market-leading linking platform that was the first of its kind, creating an entirely new category in tech.

Linktree

Employee count: 51-200

Salary: 67k-87k USD

Ireland only

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We're looking for a Technical Support Engineer to join our growing Technical Support team and help deliver a world-class support experience across both our Consumer and Elite Sporting customer base. This is a highly hands-on, customer-facing role where you'll act as a key technical point of contact, resolving complex software, hardware, and connectivity issues and ensuring our customers receive a seamless, first-contact resolution experience wherever possible.

Requirements

  • Acting as the primary technical point of contact for software-related queries, resolving complex full-stack and mobile application issues from initial investigation through to resolution
  • Diagnosing and resolving issues with USB-connected hardware, including device detection failures, driver conflicts, power delivery issues, firmware compatibility, and data transfer errors across Windows and macOS
  • Providing support for network-connected devices, including configuration, connectivity troubleshooting, IP/DHCP issues, firewall restrictions, and Wi-Fi/Ethernet performance problems
  • Diagnosing data transmission and synchronisation issues between devices and cloud or on-prem systems, using logs, packet-level reasoning, and network diagnostic tools
  • Becoming a product champion, developing deep expertise in our product suite and identifying opportunities to improve reliability, usability, and customer experience
  • Assisting with release management, including preparation, documentation, and deployment of software updates and patches to our global customer base
  • Contributing to the evolution of Technical Support processes, participating in RCPS sessions to prevent recurring issues and improving long-term product quality
  • Partnering with Account Managers and Customer Success teams to deliver a premium, end-to-end support journey for all customers

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 67k-87k USD

Location requirements

Hiring timezones

Ireland +/- 0 hours

About Linktree

Learn more about Linktree and their company culture.

View company profile

Linktree is the market-leading linking platform that was the first of its kind, creating an entirely new category in tech. Linktree is the identity layer of the internet, allowing users to curate a singular destination housing what’s most important to them, in real time.

With a user base of 12M+, Linktree helps brands, influencers, small businesses, activists and everyday creators carve out their place and reach their full potential online. The world’s biggest influencers and creators from Selena Gomez to Pharrell Williams, as well as big brands like HBO and Facebook are using Linktree to connect their followers to their entire online ecosystem.

The platform averages 30,000 daily sign ups and has over half a billion visits to Linktrees each month. In the past 12 months, Linktree has gained phenomenal momentum growing its user base by 3x with no signs of slowing down.

We’re democratizing the internet. Join us?

Be part of our mission to enable the best creators, communities and brands online.

Helping everyone have their own place on the internet

As the social internet gets increasingly fragmented, it’s harder for internet users to be discovered, heard and to do business online. We’re streamlining that, with a product that’s beautifully simple to use, but incredibly smart under the hood.

In just four years, Linktree has grown to more than 12 million users, across 250 verticals and 140 regions globally. Our product innovation aims to be ahead of our user growth, meaning that life at Linktree is fast-paced. It’s the kind of work where you can make a real impact.

Our team is defined by its ability to think like game changers.

The projects we work on are not only juicy, often they’re groundbreaking. We find empathy and emotional intelligence, along with diversity, goes a long way in creating things our users will love.

Chosen for their cultural contribution, every team member at Linktree is able to question the assumed, and push creativity with data-driven insights.

We also know privacy and personal data are non-negotable for our users, so our team are passionate about not tracking what we shouldn't. Ever.

Employee benefits

Learn about the employee benefits and perks provided at Linktree.

View benefits

Learning and development budget

Learning and development stipend to grow your skills.

Generous vacation

Linktree's vacation policy includes four weeks paid time off for all employees.

Home office budget

All Linktree staff receive $1,000 AUD towards setting up their work from home space

Flexible working hours

We are a family-friendly and flexible work environment with a number of our team working hours around school and home commitments.

View Linktree's employee benefits
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Linktree

Company size

51-200 employees

Founded in

2016

Chief executive officer

Alex Zaccaria

View company profile

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