Rep, Enrollment Services 1

JOB DESCRIPTION

Job Summary

Answers telephonic calls from potential members who are interested in applying for Medicaid benefits. Assists by assessing the federal guidelines to see if the potential member qualifies for Medicaid benefits in the state of residence. Makes outbound calls to potential members who have submitted a request for information on how to subscribe to Molina healthcare as their Medical Care Organization (MCO). Provides product and service information for potential members to make an educated choice for Molina healthcare as their MCO. Resolves member inquiries regarding providers affiliated with Molina Healthcare under the Medicaid line of business. Based on the state the potential member lives in, the representative may assist by completing an online application, or transfer the member to the Medicaid enrollment agency for the completion of the subscription into the plan.

KNOWLEDGE/SKILLS/ABILITIES

• Responds to incoming calls from prospective members.
• Places outbound calls to prospective members.
• Assists with formal training needs of new employees as needed.
• Assists with identifying which federal health program a prospective member may qualify for.
• Guides the prospective member on what steps to take to apply for health coverage.
• Assists prospective members who already have Medicaid benefits enroll with Molina Healthcare.

JOB QUALIFICATIONS

Required Education

Associate degree or equivalent combination of education and experience

Required Experience

1-3 years Sales or customer service in a fast-paced, high volume environment

Preferred Education

Bachelor's Degree or equivalent combination of education and experience

Preferred Experience

3-5 years Sales or customer service in a fast-paced, high volume environment

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V