Field Service Engineer

We are looking for an exceptional Field Service Engineer who can…

• Conduct on site system installations, troubleshooting, and preventive maintenance

• Assist customers to use MKS equipment smoothly

• Preliminary contact for all of customers’ system problems

• Provide professional service to achieve the best customer satisfaction & loyalty.

• Effectively implement daily service task by following the defined process and follow up till closure

• Build up and maintain good customer relationships

• Reporting to Regional service manager

What will you bring to the team, along with your curiosity and creativity are:

• At least 5 years of Flex/HDI PCB or Laser hardware service experiences

• At least university qualifications in electrical, electronic, or mechanical engineering

• Has the flexibility to travel domestically and regionally as required

• Good communication skill, customer oriented, able to prioritize and follow through tasks, work under pressure, able to work flexible hours and overtime if required

• Skilled in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)

• Ability to communicate and write technical reports in English
  Ability to communicate in Chinese would be an advantage

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com.

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role