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Mitek SystemsMS

Engineering Operations Manager

Mitek Systems is a global leader in digital identity verification and mobile image processing software, utilizing AI to help businesses prevent fraud and streamline customer onboarding.

Mitek Systems

Employee count: 501-1000

Salary: 120k-150k USD

United States only

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We are looking for a highly organized and impact-driven Engineering Operations Manager to help scale and optimize how our engineering teams plan, execute, and deliver. In this role, you will work closely with engineering leadership, agile coaches, and product teams to translate strategy into execution. You will help drive clarity across priorities, improve delivery predictability, and enable teams to operate at their best.

You will play a central role in coordinating planning cycles, tracking key initiatives, and continuously improving processes, tooling, and ways of working across a multi-team engineering organization. This is a great opportunity for someone who thrives in complex environments, enjoys bringing structure to ambiguity, and is passionate about improving engineering effectiveness at scale.

What You’ll Do (Essential Responsibilities)

    Strategy Execution & Performance Management

    • Support Engineering leadership in driving strategic initiatives and ensuring alignment across engineering teams.

    • Translate engineering strategy into clear, measurable performance indicators.

    • Monitor progress against OKRs, identify risks and dependencies, and provide actionable insights to leadership.

    Planning & Delivery Governance

    • Coordinate and execute quarterly planning cycles in partnership with Product Management.

    • Facilitate cross-team planning, ensuring priorities, dependencies, and capacity are clearly understood.

    • Establish and maintain consistent delivery frameworks across teams (planning cadence, reporting, roadmap alignment).

    • Track major initiatives and ensure timely delivery by identifying blockers and escalating when necessary.

    Process & Operational Excellence

    • Drive continuous improvement initiatives through the identification of operational inefficiencies and implementation of improvements across engineering practices to support scalable and predictable delivery of product

    • Monitor and audit processes, tools and ways of working adherence to ensure widespread adoption and consistency across teams.

    • Ensure clear communication of priorities, decisions, and progress across teams and leadership.

What You Need (Qualifications)

    • Bachelor’s degree in Computer Science or Project Management or related field.

    • Knowledge, skills and abilities typically gained through 6+ years of experience in a combination of delivery management, program management, engineering operations or software development with at least 3 of those years in delivery management, program management, or engineering operations.

    • Experience supporting multi-team engineering organizations and coordinating complex initiatives.

    • Demonstrated experience implementing process improvements or operational frameworks in technology teams.

    • Strong understanding of Agile / Scrum delivery models and modern software development practices.

    • Comfortable working with engineering metrics and delivery data to drive insights and decision-making.

    • Excellent organizational and program management skills with the ability to manage multiple initiatives simultaneously.

    • Strong stakeholder management skills, with the ability to influence teams without direct authority.

    • Excellent written and verbal communication skills.

Who You Are (Soft Skills and Attributes)

    • Highly structured and systems-thinking oriented. Able to bring clarity and organization to complex environments.

    • Resilient, pragmatic, and solution-driven, comfortable navigating ambiguity.

    • Hands-on and proactive. Someone who actively identifies and resolves operational issues.

    • Detail-oriented while maintaining a big-picture view of engineering strategy and delivery outcomes.

    • Passionate about improving developer productivity, delivery predictability, and team effectiveness.

Nice to Have

    • Familiarity with tools such as Jira, Confluence, or similar planning and reporting platforms.

    • Exposure to DevOps, CI/CD practices, or platform engineering environments.

Success Metrics

    • Team growth, engagement, and delivery velocity.

    • Percentage of teams adhering to planning cadence (e.g. sprint rituals, quarterly planning).

    • Percentage of teams completing planning on time with clear outputs.

    • Measurable improvements in productivity and quality metrics.

    • Decrease in cycle time.

    • Decrease in defect leakage.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 120k-150k USD

Education

Bachelor degree

Experience

6 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Mitek Systems

Learn more about Mitek Systems and their company culture.

View company profile

Mitek Systems is a global leader in digital identity verification, mobile capture, and fraud management solutions. Our customers, which include financial institutions, fintech companies, marketplaces, and other businesses operating in highly regulated industries, face the ongoing challenge of balancing seamless customer experiences with robust security and fraud prevention. This is precisely why we develop and provide patented solutions and intuitive technologies that bridge the physical and digital worlds. We specialize in identity verification, authentication, biometrics, image capture, and fraud detection. Our products are designed to ensure swift and secure customer onboarding, instant identity verification, and a strong defense against rising threats like check fraud and sophisticated AI-enabled fraud tactics, including deepfakes.

Our advanced identity verification technologies and global platform make digital access faster and more secure than ever, offering companies new levels of control, ease of deployment, and operational efficiency while protecting the entire customer journey. Trusted by 99% of U.S. banks for mobile check deposits and over 7,900 organizations worldwide, Mitek helps companies reduce risk, meet stringent regulatory requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering), and enhance the digital user experience. Our proprietary mobile deposit and SaaS identity verification software technologies leverage artificial intelligence, including computer vision and machine learning, to enable consumers to safely and securely transact online using their mobile or desktop devices. We are committed to advancing the industry through continuous innovation, fostering a culture that welcomes fresh perspectives and creativity to develop the next generation of identity verification and fraud prevention solutions. Our success is a direct result of our customers' success, and we strive to provide excellence without exception, delivering unparalleled trust and safety in everyday digital experiences.

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