Virtual Assistant - Growth

Job Title: Growth Virtual Assistant

Location: Remote

Job Type: Full-time

Shift: Night Shift (Philippine Time)

About Us:

Mira Staffing is committed to empowering businesses by providing highly skilled virtual assistants to clients worldwide. Our mission is to help everyone thrive, not just survive, by prioritizing people, fostering growth and excellence, and valuing every contribution.

Job Summary: The Growth Virtual Assistant (VA) is a key contributor to the growth and marketing efforts of our company. This role involves performing a variety of tasks, including making outbound calls to prospective agents and customers, managing email campaigns, and maintaining CRM data integrity. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to handle multiple tasks simultaneously. The Growth VA supports marketing strategies, drives company expansion, and ensures exceptional client and agent experiences.

Key Responsibilities:

Outbound Communication:

• Make outbound calls to prospective agents, customers, and Realtors to introduce the company and its services.
• Actively listen to identify needs and provide tailored solutions.
• Follow up via email, text, or voice to nurture relationships and drive engagement.
• Persuade customers to opt for higher-value services by effectively presenting benefits and overcoming objections.

CRM and Data Management:

• Update and maintain CRM tags to reflect current status, market, and campaign.
• Audit CRM entries to ensure data accuracy and integrity.
• Document call details, feedback, and follow-up actions accurately in the CRM.

Growth and Marketing Support:

• Export and organize files for growth representatives, ensuring accuracy and timely delivery.
• Assist in creating and scheduling email campaigns.
• Monitor and report email campaign performance and manage responses.
• Conduct price shopping calls to competitors and update internal pricing comparison documents.

Client and Agent Engagement:

• Contact agents after inspections to gather feedback and address concerns.
• Build positive relationships by handling inquiries and escalating issues when necessary.
• Stay familiar with the service area map to coordinate appointments effectively.

Social Media and Content Support:

• Assist in managing social media platforms using tools like Canva, Hootsuite, and Facebook.
• Create, schedule, and monitor posts to drive engagement.

Qualifications:

Education: Senior High School Degree or Equivalent

Experience:

• Call center and Virtual Assistant experience is a plus.
• Real estate VA experience or home inspection knowledge is advantageous but not required.
• Social media skills and telemarketing experience are a plus.

Communication:

• Fluent in English with a pleasant speaking voice and minimal accent.
• Strong verbal and written communication skills.

Technical Proficiency:

• Skilled in Microsoft Office and Google Workspace (Docs, Sheets, Calendar, etc.) and social media platforms.

Organizational Ability:

• Detail-oriented with excellent multitasking and prioritization skills.
• Adept at scheduling and coordinating tasks to meet deadlines.

Customer Service and Sales:

• Strong interpersonal skills with a customer-centric approach.
• Proven ability to influence, persuade, and achieve results.

System Requirements:

• Computer: Minimum Intel i5 processor, 8GB RAM, Windows 10 or higher.
• Monitors: Two monitors for desktops OR an external monitor for laptops (recommended for backup management).
• Internet: Stable wired connection with at least 100 Mbps speed (higher preferred for WiFi).
• Backup Internet: A secondary internet source capable of handling full workload OR access to a backup location nearby.
• Power Backup: Uninterrupted power supply for at least 8 hours OR a backup location accessible within 30 minutes.
• Work Environment: Dedicated, quiet workspace conducive to professional communication.
• Headset: Noise-canceling headset for clear audio during calls.

Additional Requirements:

• No bad records from previous employers and no derogatory records.
• Must pass required assessments and screening.

Why Join Us?

• Permanent remote work.
• Competitive salary and benefits package.
• Opportunity to work in a diverse and inclusive environment.
• Career growth and professional development opportunities.
• Supportive and collaborative team culture.

If you're a results-driven professional looking to make an impact, we'd love to hear from you!