Office Assistant III, Hennepin County, Psychological Services Division

Hennepin County District Court invites qualified applicants for an Office Assistant III position assigned to the Psychological Services Division.

This is a highly responsible professional and administrative position that supports the Psychological Services division and provides exceptional customer service primarily to internal stakeholders (examiners, judicial officers, etc.) as well as external customers who may be highly stressed and emotionally reactive.

This AFSCME-represented position is classified as Office Assistant III. The Psychological Services Division is located on the fifth floor of the Hennepin County Government Center at 300 South 6th Street, C-509, Minneapolis, MN 55487. This is a hybrid role, working both on-site and remotely, depending on business needs with typical hours between 8:00 a.m. – 4:30 p.m., Monday – Friday. A reliable internet connection will be required if working remotely.

The Minnesota Judicial Branch offers a comprehensive benefits package. A summary of these benefits is provided later in this posting. To learn more about benefits, click here.

Example of Duties

Examples listed below may not reflect all duties performed.

• Work individually and as part of a team to effectively complete administrative duties that will support the divisional goal of timely and accurate completion and submission of court ordered evaluations.
• Perform records requests and management and communicate with internal and external business partners to ensure correct records are provided in a timely manner, appropriate procedures are followed, and examiners have the necessary information to complete evaluations.
• Prepare and distribute professional case related communications between internal and external stakeholders.
• Complete case closings, including accurate and timely generation of state invoices on behalf of the psychologists.
• Provide professional and respectful customer service to internal and external customers, some of whom may suffer from mental illness, chemical dependency, homelessness and/or other difficulties; and may present as distraught, angry and/or challenging either in-person, over the phone, or through electronic means.

TYPICAL QUALIFICATIONS:

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today! For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

Minimum Education and Experience:

• Possession of an Associate’s degree from an accredited college or university in business, secretarial sciences, or related field, or graduation form an approved high school or vocational school.
  • OR considerable office clerical or secretarial experience. (for example: court clerk, legal assistant, medical billing specialist, etc.).
• Recent experience using electronic document applications (e.g., Microsoft Office Suite, Google Docs, SharePoint, or Adobe Acrobat) and modern office equipment.

Minimum Knowledge, Skills, and Abilities

• Professional customer service and interpersonal skills, with the ability to interact effectively with potentially distressed customers that suffer from mental illness.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Highly motivated and team-oriented, with a positive attitude and the ability to establish and maintain effective working relationships with others.
• Ability to use independent judgment and prioritize work assignments to effectively manage a substantial volume of work under tight and often competing timelines.
• Well organized, detail-oriented, and analytical
• Excellent attention to detail and accuracy
• Skill in using electronic document applications, such as Microsoft Office Suite, Adobe Acrobat, SharePoint, and experience with computer files. Must also have the ability to learn other, job-related software.

Preferred Qualifications

• Associate degree from an accredited college or university in business, secretarial sciences, or a related field.
• Experienced in Microsoft Office Suite, SharePoint, and Adobe software.
• Experience with digitizing paper documents, organizing electronic files, and managing tasks and document workflows through SharePoint request queues.
• Experience using the Minnesota Case Information System (MNCIS).
• Knowledge of the court or legal system.
• Demonstrated ability to use independent judgment and prioritize work assignments to effectively manage a substantial volume of work under tight and often competing timelines

SALARY:

The expected starting salary range for candidates is $20.43 - $27.42 per hour ($42,657 - $57,252 annually). The full salary range for this position is $20.43 - $34.41 per hour ($42,657 - $71,848 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

SUPPLEMENTAL INFORMATION:

• This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
• Complete and submit your online application with resume and cover letter attached by May 7, 2025, at 11:59pm.
• Please contact our recruitment team with questions regarding this posting via email: [email protected]; or phone: 612-540-6488.  
• All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions