United States onlyJoin a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
The Inside Sales Associate is responsible for managing subscription renewals for lower-dollar accounts and qualifying inbound leads from our website to convert them into paying customers. This role supports various markets, including Provider, Health System, and Non-Hospital clients. The primary objective is to efficiently handle a high volume of renewals while effectively triaging and transitioning inbound leads to the appropriate teams.Key Responsibilities
Manage Subscription Renewals
Proactively engage with existing customers to ensuretimelyrenewal of lower-dollar subscription accounts.
Maintain high customer retention rates by delivering excellent service and addressing any renewal-related issues.
Document current sales workflows and manual subscription renewal processes to ensure clarity and consistency.
Identifyinefficiencies and recommend improvements to streamline operations, reduce manual effort, and enhance customer experience.
Handle Inbound Leads
Respond promptly to inbound inquiries from the website and other digital channels.
Qualify leads,identifycustomer needs, and recommendappropriate solutions.
Transition qualified leads totheappropriate sellerin a timely manner.
Sales Process Management
Accurately update CRM with all customer interactions, opportunities, and follow-up actions.
Meet or exceed monthly and quarterly renewal and lead conversion targets.
Collaborate withSellers andtheAccount Management team to ensure a seamless customer experience.
Collaborate with cross-functional teams (e.g., Sales Ops, Customer Experience, Finance) to implement process enhancements and support automation initiatives.
Qualifications
Preferable 2+ years of experience in inside sales, renewals, customer success, orsales developmentrole (internship experience may be considered).
Strong verbal and written communication skills.
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
Proficiencywith CRM tools (e.g.,Salesforce, HubSpot) and other sales technologies.
Self-motivated, goal-oriented, and collaborative team player.
Preferred Skills
Experience in a subscription-based business or SaaS environment.
Familiarity with inbound sales and lead qualification methodologies.
Strong problem-solving and negotiation skills.
Education & Certification Requirements
Bachelor’s degree or a minimum of2years of relevant business experience.
Work Environment
Remote-based with up to 0–10% travel (primarily for annual sales meetings and occasional team meetings).
Compensation
The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.
Min – Max :
$61,393.01 - $92,089.51 (USD)Benefits
The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.
Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
