Manager, Engineering

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

About the Role

Our Network Edge team is responsible for building and operating Menlo Security's edge

network. We enable our customers to connect to the Internet without compromise. Our

environment provides services globally. We expect failure, build security in by design, create evolvable systems, and enable multi-tenancy across the infrastructure. Automation is an absolute for us. We are committed to getting it done properly, the first time. As a hands-on Engineering Manager, you'll be serving as the leader for a group of engineers located in the North America region that are part of a globally distributed team responsible for handling the company's core infrastructure services and maintaining our constantly growing platform. The team is responsible for developing and operating Menlo Security’s edge network systems and infrastructure. Success in this role requires strong technical leadership skills, a broad background and understanding of systems, network, and application. You will focus on streamlining processes and increasing the team's autonomy as well as being hands on with delivering technical tasks yourself.

Responsibilities

• Lead a team of engineers on a variety of projects and collaborate with other internal

teams to build our products and services. Lead by example, mentor the team, and

establish credibility through quality technical execution.

• Be a technical leader on the team, ensuring that you are setting a high standard of

quality for the technical changes on the team.

• join the technical on call rotation for the team and will use that experience to help guide

team direction

• Manage on-call rotations using a data-driven approach to improve the on-call experience

and prevent alert fatigue.

• Develop, update, and communicate team roadmap and projects to provide clarity on

team deliverables

• Help team members connect their work to business objectives
• Hold team members accountable to deadlines and desired results and impact
• Build a high performing and inclusive team that knows their expected outcomes and

delivers on those results on time and with a high standard of quality

○ Partner with the recruiting and HR team to source,interview, and onboard new

hires as needed,

○ Partner with HR and SMEs to keep employees up to date on critical and relevant

technical skills

○ Work with engineers to develop their careers and align on long term career goals.

○ Assess employee performance with intellectual honesty, recognizing and

rewarding performance and proactively addressing and managing

under-performance

○ Build a team culture that aligns with the core values of Menlo

○ Manage change with employees and foster an environment of resilience so that

change is embraced by employees

• Understand technical architectures, capacity modeling, project plans, and manage

prioritization.

• Partner with Product Management and Customer Success teams to address customer

needs.

• Effectively communicate cross functionally across teams

Requirements

• Bachelor's degree in Computer Science, similar technical field of study, or equivalent

practical experience.

• At least 3 years of direct management experience in a technology company, including

hiring and performance management.

• Hands-on experience with GNU/Linux systems and TCP/IP network fundamentals (for

this role you will be doing technical work)

• Strong experience with public cloud providers.
• Planning across different disciplines: Capacity Planning and Efficient Resource.

utilization, cost management, project management, and communication planning.

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Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.