Market Operations Specialist (International Remote Hire)

Description

The Members Exchange (MEMX) is searching for a Market Operations Specialist to join our International Team. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team will be point in identifying and mitigating operational risks and attending to Members requests. Clear and constant communication across many different internal and external departments will be necessary.

Shift time for this role will be 9:00pm-6:00am ET.

Requirements

• 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange
• Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations
• Experience supporting FIX and SBE Protocols
• Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python
• Must be confident working with real-time monitoring to identify issues and help solve problems
• Knowledge of U.S. equity markets, market structure, and clearing
• Willingness to obtain necessary licenses as directed by Compliance
• Desire to learn new things and be flexible in a quickly changing environment
• Ability to perform multiple tasks simultaneously in a complex operational setting
• Self-starter who can work independently

What You’ll Do

• Answering phone calls from clients
• Responding to emails and Jira tickets
• Verifying and monitoring trading and clearing systems
• Investigating issues using internal and external tools
• Liaising with other Market Operations team members and other internal/external groups to resolve issues
• Ad-hoc project work as required

Requirements

• Ideal candidate would have 3 to 5+ years of trade desk or operations desk experience at a broker dealer or exchange
• Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations
• Experience supporting FIX and SBE Protocols
• Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python
• Must be confident working with real-time monitoring to identify issues and help solve problems
• Knowledge of U.S. equity markets, market structure, and clearing
• Willingness to obtain necessary licenses as directed by Compliance
• Desire to learn new things and be flexible in a quickly changing environment
• Ability to perform multiple tasks simultaneously in a complex operational setting
• Self-starter who can work independently

Benefits

• Work From Home
• Training & Development
• Wellness Resources
• Additional benefits offered associated with the specific region employee resides

Equal Opportunity Statement

MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Diversity Inclusion Statement

At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.