United States onlyThe Implementation Manager will have a diverse set of responsibilities and be required to work closely with all members of the MMIS team. The ideal candidate will be intelligent, attentive to detail, flexible and comfortable working in a fast-moving, entrepreneurial environment.
Requirements
- Develop and maintain project plans, goals, and deliverables that support business goals in collaboration with management
- Implement technical solutions by managing, leading, and performing hands-on configuration
- Responsible for overall coordination and stability of technical software development, infrastructure, and implementation work efforts from initiation through delivery
- Critical liaison between the MMIS development team and clients ensuring all milestones and technical project requirements are achieved on schedule and surpassing client expectations
- Create and maintain a knowledge base of client’s processes and the technical solutions needed to support these
- Effectively communicate updates and project expectations to team members and management in a timely and clear fashion
- Identify and manage project dependencies and critical path
- Plan, track and schedule project timelines, and budget accordingly
- Diagnose client issues and escalate to development team
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Frequently conduct client product trainings and be available for support
- Build, develop, and grow client relationships
- Review modifications made by development team and form quality assurance and user acceptance testing
- Provide cross-functional support to the Customer Success and Managed Services teams, contributing to customer support delivery, data management and remediation, and report generation based on workload and customer needs
- Act as the primary customer liaison post-implementation, ensuring effective product adoption and utilization while addressing support tickets, regulatory inquiries, and operational requests in alignment with workload and customer priorities
Benefits
- Merit-based compensation
- Competitive base salary plus bonus
- Unlimited PTO (Paid Time Off)
- Paid Holidays and Sick Leave
- 401k+ Match
- Comprehensive health, dental, and vision insurance
- Paid Parental Leave
- Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
