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MaxanaMA

IT Support Analyst (Azure/AVD)

Maxana is a technology consulting firm specializing in custom software and engineering solutions for the fintech, payments, and banking industries.

Maxana

Employee count: 11-50

Brazil only

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We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required.

What You’ll Do

  • Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
  • Troubleshoot login issues, session disconnects, performance problems, and application access
  • Support local laptops used primarily for AVD connectivity
  • Support AVD environments, including:
    • Dynamic host pools
    • Golden image updates (following runbooks)
    • Software distribution to AVD hosts
  • Support user access and devices via:
    • Active Directory (AD)
    • Microsoft Entra ID (Azure AD)
    • Intune
  • Perform daily checks, follow change processes, and escalate issues when required

Role Level & Growth Path

This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.

Requirements

  • Experience in Service Desk, IT Support, or Endpoint Support
  • Hands-on experience supporting Azure Virtual Desktop (AVD)
  • Experience working with Nerdio (mandatory)
  • Strong Windows 10/11 troubleshooting skills
  • Familiarity with Active Directory and user account management
  • Comfortable working in structured, process-driven environments
  • Strong written and spoken English (B2 or above)

Benefits

  • Competitive pay
  • Fully remote
  • Clear scope and expectations
  • Hands-on experience with AVD and enterprise tools
  • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Brazil +/- 0 hours

About Maxana

Learn more about Maxana and their company culture.

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At the heart of Maxana lies a culture driven by a collective of seasoned business and technology professionals dedicated to pioneering solutions with an enduring impact. Founded in 2020, the company's mission is to leverage its proven expertise to provide world-class services in bespoke software and engineering solutions for both commercial and federal agencies. The team embodies an agile workplace concept, ensuring that every client is partnered with the optimal experts for their specific project needs. Transparency is a cornerstone of Maxana's approach, fostering open dialogue and an outstanding experience for its partners. This commitment to clarity and collaboration allows them to achieve best-in-class results, with a sharp focus on attention to detail and the critical knowledge required to drive a significant return on investment for their clients. The company prides itself on its execution and its ability to deliver state-of-the-art FinTech solutions, empowering organizations to thrive in the ever-evolving digital age.

Maxana's culture is one of innovation and forward-thinking, specializing in navigating the complexities of digital transformation, particularly within the fintech, payments, and banking sectors. The team is composed of experienced professionals who have honed their skills at top technology firms, bringing a wealth of knowledge to every project. They are experts in secure payments, AI, blockchain, and cloud-based solutions, coupled with a strong focus on big data to analyze existing trends and forecast new ones. This allows them to not only design payment processing software but also to create robust security protocols that protect their clients' critical assets. Whether it's developing new products from scratch, integrating with third-party systems, or providing strategic technology advisory, Maxana is committed to finding solutions that meet and exceed expectations. They foster a collaborative and inclusive environment where team members are empowered to tackle complex challenges and stay at the forefront of technology, ensuring they can help their clients become more efficient, flexible, and competitive in the global marketplace.

Employee benefits

Learn about the employee benefits and perks provided at Maxana.

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Flexible working hours

Offers remote work and flexibility.

Dental & Vision Insurance

Maxana offers dental and vision insurance.

Health Insurance

Maxana offers health insurance to its employees.

401k program

Maxana provides a 401k program for retirement savings.

View Maxana's employee benefits
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Maxana

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