Material Security is looking for a Senior Technical Customer Success Manager (Sr. TCSM) who excels at creating fanatic customers for life. The role involves working closely with customers to drive successful product adoption and retention, and minimizing churn.
Requirements
- Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR.
- Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible.
- Provide advanced product-level technical expertise, leading customer onboarding, complex deployments and resolving intricate technical challenges
- Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer.
- Communicate frequently with customers about new features and roadmaps, and find opportunities for expansion.
- Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution.
- Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
