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Material SecurityMS

Sr Technical Customer Success Manager

Material Security is a cybersecurity company that provides a detection and response platform to protect cloud office environments like Google Workspace and Microsoft 365 from email attacks, account takeovers, and data breaches.

Material Security

Employee count: 51-200

Salary: 150k-180k USD

United States only

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Material Security is looking for a Senior Technical Customer Success Manager (Sr. TCSM) who excels at creating fanatic customers for life. The role involves working closely with customers to drive successful product adoption and retention, and minimizing churn.

Requirements

  • Fully own your book of business which will consist of 12-18 accounts totaling $2-5M ARR.
  • Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible.
  • Provide advanced product-level technical expertise, leading customer onboarding, complex deployments and resolving intricate technical challenges
  • Organize and lead value-focused executive business reviews (EBR) at least once per year with each customer.
  • Communicate frequently with customers about new features and roadmaps, and find opportunities for expansion.
  • Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution.
  • Aggregate customer product feedback, translate, and prioritize new features for product and engineering teams, advocating for the customer when needed.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 150k-180k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Material Security

Learn more about Material Security and their company culture.

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At Material Security, the core mission revolves around safeguarding the fundamental digital materials that constitute a modern organization – the emails, documents, and accounts residing within cloud office suites like Google Workspace and Microsoft 365. Recognizing that traditional security measures often fall short in protecting these critical assets, Material has pioneered a platform designed to secure this infrastructure comprehensively: before, during, and after a security incident. The company's philosophy is rooted in building security solutions that are not only effective but also seamlessly integrate into existing workflows, thereby enabling productivity while ensuring peace of mind. This approach is driven by the understanding that fragmented point solutions are inadequate against the evolving threats and vulnerabilities targeting cloud workspaces.

Material Security's culture emphasizes resilience and simplicity. They strive to deliver security that works intuitively, without unnecessary complexity or 'technobabble'. This commitment is reflected in their innovative use of APIs to integrate with cloud platforms, allowing for rapid deployment and robust protection. The company fosters an environment where employees are empowered to contribute to this mission, whether from their San Francisco headquarters, co-working spaces, or remote locations, reflecting a trust in their team to deliver their best work from their ideal environment. Backed by prominent investors like Andreessen Horowitz and Founders Fund, Material Security protects some of the world's most dynamic and rapidly growing companies, including Figma, Mars, DoorDash, and Lyft. Their focus extends beyond merely blocking threats to providing deep visibility, automating responses, and empowering users, ultimately aiming to build an enduring, independent cybersecurity company that has a real impact on securing the critical digital infrastructure powering the modern world.

Employee benefits

Learn about the employee benefits and perks provided at Material Security.

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Competitive salary & equity

Offers competitive salary and equity.

Health, Dental, & Vision premiums

Comprehensive health, dental, and vision insurance premiums are covered.

Remote work flexibility

Employees are encouraged to work from their ideal location, whether it's the San Francisco office, a co-working space, or home.

View Material Security's employee benefits
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Material Security

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