Workers Compensation Claims Consultant

Company:

Description:

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

An exciting opportunity has become available for a Workers Compensation Claims Consultant to join our Brisbane office.

JLT Public Sector is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and have the knowledge, expertise, and passion for innovation. We’re continuing to change with the times too, so our clients stay protected. Always.

You now have the opportunity to join JLT Public Sector, part of Marsh McLennan Companies, to work with Local Government in your region. Local Government is unique and diverse – just like our services which range from managing self-insurance funds (Mutuals), in-house claims resources and much more to protect the long-term interests of local communities. Join JLT Public Sector … your working day will be as unique and diverse as the valued clients we support. www.jltpublicsector.com

What can you expect?

This fantastic career opportunity requires you to determine and manage statutory workers’ compensation claims in a timely and effective manner in accordance with the provisions of the Workers’ Compensation and Rehabilitation Qld Act 2003. You will also contribute to the effective operation of the Claims Management Services to achieve the goals and objectives of the LGW Scheme.

In our organisation, everyone gives and gets the kind of support that inspires us to perform at our best. When you are recognised and rewarded for jobs well done, you can open up and look forward to growth and opportunity. We foster a culture of diversity and inclusion, where all people are respected for who they are, appreciated for their skills, and offered access to opportunity. Success is a team effort. Join us.

What is in it for you?

• Leading training and development program
• Brand new agile workspace
• Hybrid work from home flexibility
• Professional environment where your career path really matters and is supported in our global organization
• Excellent career diversification opportunities
• Great team environment with energetic and supportive colleagues

In this role you will be responsible for:

• Provision of high-quality claims management services to scheme members.
• Management of statutory claims from determination to finalisation, including application of technical expertise on complex claims.
• Respond to all clients’ needs within a timely manner to meet customer service standards.
• Maintain the claims management system including claim estimates.
• Compliance with legislative requirements and ethical standards including liaising with stakeholders where matters need to be referred.

We would like you to have:

• Knowledge of the Workers’ Compensation and Rehabilitation Qld Act 2003.
• Demonstrated ability to make decisions, solve problems and establish work priorities, either while working independently or as a member of a team.
• Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel from public and private sectors.
• Demonstrated ability to plan, organise and maintain workflows and to achieve the organisations established goals and priorities in claims management in the Queensland environment.
• Ability to work with sensitive and confidential information.
• Effective computer literacy, including basic skills in MS Excel, Outlook & Word.
• Proven ability to apply lateral thinking to complex problems and negotiate workable solutions.

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplacewww.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.