Bilingual Senior Customer Service Analyst

Company:

Description:

Victor Insurance Holdings is the world’s largest managing general underwriter with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $2.5 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 25,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company provides a wide range of insurance coverage – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor Insurance is committed to building on 60-plus years of experience to develop products that address risk in new and evolving areas. For more information, visit www.victorinsurance.com

We currently have an opening in our Group Benefits Department reporting to our Mississauga office for a Bilingual Senior Customer Service Analyst.

What can you expect?

The Senior Customer Service Analyst will join our team of 14 colleagues in our dynamic Group Benefits Department.

What is in it for you?

Victor Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work

• A company with a strong Brand and strong results to match

• Culture of internal mobility, collaboration and valued partnership with the business.

• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations. Additionally, access to the IDEA community

• Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (tax free savings account.)

• Tuition Reimbursement and participation in our Employee Stock Purchase Plan and Savings Plan

• Entitled to vacation and floating holidays, time off to give back to your community, sick days and national holidays (with early dismissal).

We will count on you to:

• Responds to routine client inquiries

• Researches answers to complex client inquiries; reviews and assesses each client request to ensure compliancy

• Updates client database by processing client changes

• Maintains accurate and complete correspondence, contracts and files

• Advises plan advisor of client activity; anticipates client needs

• Manages monthly Accounts Receivable listing

• Conducts follow-up service calls

• Co-ordinates life and disability claim submissions

What you need to have:

• Requires a college diploma, preferably in insurance or business administration

• Minimum of one to two years of industry-related experience/equivalent combination of skills and experience

• Group Benefits experience is required

• Excellent customer service skills and attitude

• Exceptional communication skills both orally and written in both official languages

• Strong time management skills in order to work in a fast paced work environment with a high volume of e-mails and calls

• Strong computer skills and good working knowledge of Microsoft Office are essential

• Fully bilingual, written and spoken is a requirement

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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