Senior Claims Advisor

Company:

Description:

Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for a Senior Claims Advisor to join Marsh in SyMelbourne, VIC.

What can you expect?

You will manage claims and provide strategic claims advice to large corporate clients and brokers through consulting, advisory, advocacy and negotiation. You will provide technical expertise, account management and business development capabilities to achieve business plans and objectives of the Company. You will contribute towards the Company's profit objectives through the management of claims portfolio and delivering positive client outcomes in claims management and advocacy.

What is in it for you?

• Leading training and development program
• Brand new agile workspace
• Hybrid work from home flexibility
• Professional environment where your career path really matters and is supported in our global organization
• Excellent career diversification opportunities
• Great team environment with energetic and supportive colleagues

We will count on you to:

Client Satisfaction:

• Meet and exceed service standards agreed in the client’s service agreement.
• Possess and apply a thorough understanding of the client's business, risk issues and claims management needs to ensure that our services and programs continue to meet with their needs and expectations.
• Ensure that appropriate claims management strategies are developed and implemented on all complex/large claims and negotiate equitable claim settlements on behalf of clients.
• Develop and maintain effective long-term relationships with key client decision makers.
• Develop and maintain meaningful working relationships with insurers at a senior level.
• Possess and apply a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments through attendance at company and industry training events.
• Possess and apply a thorough working knowledge of relevant sections of key legislation including the Insurance Contracts Act, Corporations Act and the Competition and Consumer Act and keeps abreast of all new developments.

Efficient Business Practices;

• Adhere strictly to the Company's Quality practices and other systems and procedures.
• Comply fully with the Company's Errors and Omissions avoidance procedures, Conflicts of Interest policy and other MMC Compliance requirements.
• Meet reporting requirements as communicated from time to time by the Leader – Risk Management Claims and Leadership within Marsh.

Technical Expertise;

• Build technical and non-technical expertise by identifying development needs, attending internal and external learning events.

Revenue Generation;

• Contribute to broader Company business growth through the cross-selling of Marsh’s various offerings to clients and by supporting the business development initiatives and account retention strategies.
• Recognise and capitalise upon revenue generation, growth and other opportunities.
• Actively develop additional business from existing portfolio in line with budget targets.
• Develop new business opportunities from existing portfolio and other sources.
• Unconditional support for all Company sponsored revenue generation initiatives.

New Business & Defensive Tenders;

• Support the New Business and Client Retention teams in the management of tender process. Providing inputs to the documents, potentially participate in Q&A’s and presentations.

What you need to have:

• Professional Accreditation/Membership;
  • Tier 1.
  • Associate or Fellow ANZIIF.
• Educational Requirements;
  • Graduate Diploma Financial Services.
  • Undertake Company-directed compliance training.

What makes you stand out:

• Communication - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
• Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products and services. Maintains an openness to experiment with alternative approaches.
• Decision Making - Identifies and understands issues, problems and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probably consequences.
• Financial Responsibility & Success - Exercises control over expenditure without compromising opportunities for development or restricting business capabilities. Understands and applies knowledge of general and industry specific financial performance data in servicing a client or managing the business. Drives for strong financial performance through planning, gaining commitment and achieving results.

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplacewww.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.