Client Coordinator/Administrator

Company:

Description:

UK Corporate Operations and Technology (UKC O&T) is seeking candidates for the following position based in our Manchester office:

Client Coordinator/Administrator

What can you expect?

• The successful candidate will be responsible for providing support to the branch-based Client Advisors (CA’s) and Client Executives (CE’s), enabling them to provide a best in class client servicing experience.
• Whilst previous experience within a similar administrative role would be ideal, we would also welcome applications from entry-level candidates who have had previous work/summer/vacation experience within an office setting.

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

• Book meetings, request and collate supporting documentation/collate reports & create agendas.
• Assist in preparation of client renewal reports.
• Work on relevant actions from Pre-Renewal meeting.
• Prepare renewal documentation.
• Housekeeping of in-house systems.
• Issue ‘Summaries of Insurance’ from placement information (under direction).
• Generate invoices and invoice checking.
• Set up ‘Premium Finance’.
• Chase Policy documents from insurer and send to client.
• Send Policy checking and Digests to offshore.
• Obtain and provide claims information.
• Compose Whom It May Concern/No Claim Bonus letters.
• Ad-hoc and various other administrative duties.

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What you need to have:

• Office administration experience.
• Excellent organisational and prioritisation skills.
• Good communication skills, both written and verbal.
• Friendly and approachable disposition.
• Strong attention to detail and visual accuracy skills.
• The confidence to liaise with a number of key internal and external stakeholders and build strong working relationships.
• Self-motivated and a willingness to learn.
• Positive outlook.
• The ability to work in both a reactive and pro-active capacity.
• Competent I.T. skills (Microsoft Office).

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What makes you stand out:

• Previous experience within an administrative support/processing role.
• Previous insurance experience.
• A keenness to study for industry specific Insurance qualifications.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#hybrid