United States onlyEXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
As a Guest Services Representative, you’ll provide exceptional customer service while supporting event logistics and attendee management. This role involves handling travel details, hotel rooming lists, and registration updates, as well as monitoring client inboxes and ensuring accurate reporting. You’ll work closely with Meeting Event Managers, clients, and suppliers to deliver a smooth experience for all participants.About The Role
This is a 40hr/week Temporary position
Start Date: 2/27
End Date: Mid July
What You’ll Be Doing
Communicate travel itineraries, hotel confirmations, and policies via phone and email.
Update guest registrations and hotel room inventory in the system.
Monitor client email inboxes and manage guest lists within service level agreements (SLAs).
Secure hotel extensions, review registration websites, and ensure report accuracy.
Collaborate with Meeting Event Managers, clients, and suppliers to support event logistics.
Resolve customer inquiries, including billing questions and hotel no-shows.
Attend training sessions, contribute to team meetings, and assist with special projects, including on-site support as needed.
What You’ll Bring
Bachelor’s degree or equivalent experience (Hospitality, Event Management, or customer-facing roles).
Strong communication skills, attention to detail, and problem-solving abilities.
Proficiency in Microsoft Office (Outlook, Excel, Word) with advanced Excel skills required.
Ability to learn new technologies quickly and work in a fast-paced environment.
Passion for delivering excellent customer experiences.
Nice To Have
Prior experience in event coordination or hospitality.
Familiarity with registration systems or travel logistics.
Working Logistics & Things You Should Know
This is a Hybrid role based primarily out of our Fenton, MO office.
Virtual candidates outside the St. Louis area will also be considered.
Full-time temporary role (40 hours/week, Mon–Fri, 8:00 AM – 4:30 PM CST) for approximately four months.
Disclaimer
This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email topeopleanddevelopment@maritz.com.
