Team Lead Quality Analyst

This position leads a team who reviews physical appraisal reports to assess properties and assist Manulife Bank in the decision to take a property on as security. The primary accountability of this role is to provide effective, client-focused leadership to the team; ensuring productivity, quality and turnaround times are achieved; and to manage the risk associated with making decisions on whether to accept properties as security in return for mortgage funding from Manulife Bank.

Key Responsibilities:

• Lead and mentor a team of Quality Assurance Analysts, providing guidance, coaching, and performance feedback.

• Firsthand experience in underwriting mortgages

• Oversee the execution of quality audits on mortgage files, underwriting decisions, and transaction data.

• Ensure compliance with internal policies, investor guidelines, and regulatory standards (e.g., OSFI, CMHC).

• Analyze QA findings to identify trends, root causes, and opportunities for process improvement.

• Provide Monthly report to leadership team

• Collaborate with cross-functional teams including underwriting, operations, compliance, and training.

• Develop and maintain 1A frameworks, scorecards, and reporting tools.

• Support audit readiness and contribute to internal and external audit processes.

• Drive continuous improvement initiatives and foster a culture of quality and accountability.

• Bilingualism is considered an asset

Required Qualifications:

• Bachelor’s degree in Business, Finance, or a related field.

• 5+ years of experience in mortgage underwriting, quality assurance, or compliance.

• 2+ years of leadership or supervisory experience.

• Strong knowledge of Canadian mortgage products, underwriting guidelines, and regulatory requirements.

• Excellent analytical, organizational, and communication skills.

• Proficiency in QA tools, Excel, and loan origination systems (e.g., BankLink).

Preferred Qualifications:

• Certification in Quality Assurance, Mortgage Underwriting, or Process Improvement (e.g., Lean Six Sigma).

• Experience with data visualization tools (e.g., Power BI, Excel, Sharepoint).

• Familiarity with insurer guidelines and audit processes.

Working Conditions:

• Hybrid or remote work options available.

• Occasional travel in office may be required for team collaboration or audit support.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.